Business Office - Insurance Follow-Up Clerk

Mountain View Hospital is looking for a Insurance Follow-Up Clerk to join our team!

JOB SUMMARY:       

Performs all duties related to the collection of accounts receivable. Establishes payment arrangements with patients in order to collect on accounts and is also responsible for maintaining patient accounts from the time they are billed until payment is received.  Notes every account worked.   Assists billing clerks with additional duties as assigned. Files all insurance according to State and Federal guidelines. Assures that insurance aging is worked in a timely manner all aged accounts are checked every account is noted as to the follow-up done in patient notes.

BENEFITS:

Taking care for our community starts with taking care of our own team. Mountain View Hospital is proud to offer its employees competitive and comprehensive benefit packages. Benefits include:

• Medical, Dental and Vision Insurance
• Paid Time Off (vacation, holidays and sick days) and Medical Paid Time Off
• Retirement Plans (401K with up to 6% match)
• Earned Quarterly Bonus Program
• Education Reimbursement Program
• Discount for medically necessary procedures performed at Mountain View Hospital and Idaho Falls Community Hospital

Please note benefits are based on eligibility according to full-time, part-time or PRN status classification.

DUTIES AND RESPONSIBILITIES:

1. Collects delinquent accounts, and follows up to ensure that delinquent accounts are being paid.
2. Files all insurance when needed if insurance did not receive the first time: Blue Cross, Blue Shield and all commercial payers.
3. Maintains department records, reports and files as required.
4. When necessary, sets up financial arrangements.  Maintains follow-up on accounts to ensure prompt payment.
5. Follow-up with insurance companies to achieve prompt and accurate payments.
6. Participates in educational programs, in-service meetings and all other meetings as required.
7. Answers inquiries regarding patient accounts.
8. Maintains patient confidentiality at all times.
9. Responsible for knowing hospital policies and being familiar with hospital services.
10. Accepts and completes other duties as assigned or requested.
11. Maintains patient confidentially at all times.
12. Notes every patient account that is followed up with action taken at the time.
13. Works aged trial balance for all outstanding unpaid insurance accounts.
14. The employee is required to comply with all PCI standards and other company policies and procedures for payment card acceptance and security.

ABOUT MOUNTAIN VIEW:

Mountain View Hospital and our 29 affiliate clinics are committed to providing compassionate, cutting edge care to our patients. We serve the entire Snake River Valley – all the way from Pocatello to Rexburg. Our medical capabilities span everything from wound care to urgent care, oncology to neurology, physical therapy to speech therapy, a Level III NICU, robust robotic surgery department and a continuously expanding rural health practice.

Our work environment is mission driven, people-centric and supportive. It is what sets apart and makes people excited to come to work each day. If you are looking for a career where you can make a difference in your community, we invite you to apply.

Education/Certification:  High school diploma or general education degree (GED).

Experience:  One to three months related experience and/or training; or equivalent combination of education and experience.   

Equipment/Technology:  Ability to use hospital information system, and operate basic computer functions and software.

Language/Communication:  Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of the organization. 

Mathematical Skills:  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percentages and to draw and interpret bar graphs.

Mental Capabilities:  Ability to apply common sense to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

Interpersonal:  Ability to work well with others.