Referral Coordinator - Population Health-FullTime

JOB SUMMARY: Coordinates internal and external communications among staff, patients and providers while providing effective and efficient services to patients. Accurately collects records and ensures distribution to appropriate staff via computer and/or manual systems. Performs clerical and scheduling activities in support of patients and staff.

Mountain View Hospital is looking for a Referral Coordinator to join our team!

Mountain View Hospital and our 29 affiliate clinics are committed to providing compassionate, cutting edge care to our patients. We serve the entire Snake River Valley – all the way from Pocatello to Rexburg. Our medical capabilities span everything from wound care to urgent care, oncology to neurology, physical therapy to speech therapy, a Level III NICU, robust robotic surgery department and a continuously expanding rural health practice.

Our work environment is mission driven, people-centric and supportive. It is what sets apart and makes people excited to come to work each day. If you are looking for a career where you can make a difference in your community, we invite you to apply.

BENEFITS:

Taking care for our community starts with taking care of our own team. Mountain View Hospital is proud to offer its employees competitive and comprehensive benefit packages. Benefits include:

• Medical, Dental and Vision Insurance
• Paid Time Off (vacation, holidays and sick days) and Medical Paid Time Off
• Retirement Plans (401K with up to 6% match)
• Earned Quarterly Bonus Program
• Education Reimbursement Program
• Discount for medically necessary procedures performed at Mountain View Hospital and Idaho Falls Community Hospital

Please note benefits are based on eligibility according to full-time, part-time or PRN status classification.

DUTIES AND RESPONSIBILITIES:

1. Consults with Population Health analyst on member utilization and cost data concerning specialists referrals, pharmacy and chronic illness.
2. Meet with patient’s in-person, via e-mail or via phone to obtain scheduling and related information for referral I in a prompt, pleasant and helpful manner.  Schedules referral appointments to include all specialist appointments, surgical appointments, special study appointments, etc. Schedules urgent appointments at the direction of the provider.
3. Confirm appointments with patients, including any special instructions for the appointment as well as ensuring transportation and/or interpreters are scheduled for the patients, if necessary.
4. Verify necessary information and records in the medical record.  Ensure the patient’s medical record and any diagnostic tests are received and/or sent to specialist’s office prior to appointment.
5. Communicate with providers, medicals assistants, admissions staff, and patient financial counselors on any changes or updates to information previously received. 
6. Follow up on post referral appointment correspondence with providers, medicals assistants, admissions staff, patient financial counselors and patients regarding results, lab or clinic notes and charts.

QUALIFICATIONS:

Education/Certification:  High school diploma or general education degree (GED).  Basic course in medical terminology/anatomy preferred. Coding certification with one year of medical coding experience preferred or willing to receive CPC certification within 6 months of hire.

Experience:  Minimum of one year related experience necessary in order to gain knowledge of scheduling processes and procedures.  Minimum one year customer service experience preferred. Minimum six months experience in a medical clinic preferred or sufficient additional education.

Equipment/Technology:  Ability to use hospital information system, and operate basic computer functions and software.

Language/Communication:  Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Must have the ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of the organization.  Fully shares information and expresses ideas, opinions and reaction constructively.  Seeks feedback and gives others constructive feedback.

Mental Capabilities:  Ability to apply common sense to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.