Education/Certification: preferred but not required any of the following: Degree in relevant field or equivalent experience (nursing, public health, epidemiology, healthcare administration, social work, etc).
Experience: Preferred three years or more of experience in the health care industry including but not limited to public health, epidemiology, healthcare administration, social work, and or discharge planning. Quality reporting experience and previous experience with clinical processes and patient care a major plus but NOT required. Experience with analytical environments (e.g., data warehouse, business intelligence, SAP, etc.) Knowledge of process improvement methods (i.e. LEAN, Plan Do Study Act). Strong understanding of healthcare equity and disparities or willingness to learn. Previous experience working in a team centered environment would be largely beneficial to the candidate.
Equipment/Technology: Use of computers and Electronic Health Record software is required. Experience with spreadsheet and database applications like Excel, Business Objects, SQL. Experience with clinical operations, billing and reporting requirements also preferred, but not required.
Language/Communication: Medical record review/abstraction knowledge in multiple specialties. Willingness and ability to manage multiple details with great care and accuracy. Successful track record of achieving results through persuasion and collaboration. Successful track record managing multiple complex projects simultaneously. Must exercise discretion, sound judgment, and the highest professional ethics.
Ability to identify and report trends in data that could indicate a process/procedure change needs to take place. Use of problem solving and planning skills with the Clinical Nurse Reporting Supervisor, to improve the quality metrics for the hospital(s) as assigned. Dynamic presentation skills and ability to develop clear and presentable documentation required.
Mathematical Skills: Ability to do basic math and understand percentages, graphs, statistics.
Mental Capabilities: Strong attention to detail, problem solving, and organizational skills. Able to define problems, collect data and deal with stressful situations in a tactful professional manner. Knowledge of how to apply analytical methods and data to health care problem spaces
Interpersonal: Experience in meeting facilitation, and/or community relations. Demonstrates evidence of a team player attitude, communication, education, and collaboration skills. Proven ability to assist the team with creative problem solving. Uses a customer service oriented approach with a focus on building relationships with people at all levels of the Organization(s).
Performance: Effective organizational skills with the ability to manage numerous concurrent tasks and priorities in a highly complex environment. Self-directed achiever, who identifies opportunities to drive value and takes the lead.
PHYSICAL DEMANDS: This position requires the manual dexterity sufficient to operate phones, computers and other office equipment. The position requires the physical ability to kneel, bend and perform light lifting. This person must have the ability to write and speak clearly using the English language to convey information and be able to hear at normal speaking levels both in person and over the telephone. Specific vision abilities required by this job include close vision, depth perception and the ability to adjust focus. This person must have the ability to travel as required to work with different departments of the hospital and Outpatient ASC’s.