Services Director, Jefferson City

Overview:

Vimo is on a mission to transform how public agencies deliver eligibility operations through specialized SaaS and contact center solutions for Medicaid, SNAP, Child Care, and related programs. Our team combines the unrivaled process and consulting expertise of the Change and Innovation Agency (C!A) with the outcome oriented, full-service SaaS approach of GetInsured -- the nation’s leading state-based exchange solution. Our goal is to use this combination of top-tier engineering, strategic business consulting, and unparalleled policy expertise to help agencies achieve the following: 

• Mission-Driven Impact: We aim to advance operations by accelerating application timelines, enhancing program integrity, and boosting staff capacity. 

• Outcome-Based Accountability: Our results-driven contracts tie success to measurable improvements, ensuring innovations directly impact agency performance. We free agencies to focus on their clients, not technology minutiae. 

• Freedom from Legacy Constraints: Help states break free of traditional system integrator limitations (fragile, expensive systems where the risk is on the agency), with our flexible, modular SaaS solutions that we implement and maintain. 

Position Description:

The Services Director position offers a unique opportunity to help a key Vimo account, Missouri, reshape the way it delivers human services. Charged with providing expert guidance and oversight of technology initiatives, you’ll work with State leaders to modernize their IT infrastructure, improve operations, and ultimately serve their communities more effectively. 

What You’ll Do:

You will partner with C!A business consultants, Vimo technical experts, and others across the organization to successfully deliver existing Missouri projects, help Missouri envision new ways of working, and secure new opportunities in the State.   

On a day-to-day basis, you will: 

• Listen and Advise: Meet with State business and technology leaders to hear their challenges, then provide tailored recommendations on navigating and successfully delivering transformation across Medicaid, SNAP, Child Care, and beyond.   

• Lead: Provide oversight and coordination of our Missouri technology work, sharing best practices and strategies with the State and our staff to maximize customer success. 

• Coordinate: Engage the best thinking of C!A and Vimo to bring solutions to State challenges.  Collaborate across our organization and the State to identify and help capture new opportunities for the State and Vimo to work together for joint success. 

• Guide: Provide point expertise and input to strategic Vimo initiatives.  Share experiences and ideas with other prospects and clients, as necessary. 

Why This Role Matters:

• Impact: You’ll act as a trusted advisor focusing on relationships, trust-building, and real-world impact. 

• Elevate Public Service: By helping agencies adopt user-centric technologies and practices, you’ll directly influence how they streamline eligibility operations and deliver essential benefits with dignity and efficiency. 

• Thought Leadership: Your insights and guidance will contribute to Vimo’s broader mission, shaping best practices for our colleagues and partners nationwide. 

Location & Compensation:

• Required Location: Must reside within driving distance of Jefferson City, MO 

• Role: Full-time, senior position (40 hours/week).  The role provides significant schedule flexibility.  It can adapt to a less than full-time role, if needed. 

• Travel: Minimal.  The focus is helping Missouri.  There will be periodic trips for conferences, headquarter visits, training, etc. 

• Compensation: Competitive, includes stock options and benefits. 

Required Qualifications:

• Ten or more years of experience managing, delivering, and/or supporting enterprise systems in the health and human services domain. 

• Ten or more years of experience working directly with state government CIOs, directors, and other senior leaders. 

• Five or more years of experience building or leading an office and/or practice, including recruiting and managing staff. 

• Proven results in leading or supporting sales and account initiatives, including writing proposal content, statements of work, and presenting to prospects at orals. 

• Strongly prefer experience working directly with the State of Missouri.