Role: Eligibility Benefits Practice Lead
C!A® is seeking an experienced leader in the field of Human Services Eligibility Determination for state agencies to drive strategic improvements and enhance the capacity of state programs. Through a combination of process optimization and SaaS-based solutions, C!A provides innovative approaches to help agencies streamline operations, increase efficiency, and better serve families in need.
This role presents a unique opportunity to shape and expand a vital practice area within a critical government function. This role is ideal for a visionary leader with expertise in government programs, process improvement, and technology-driven transformation. It offers the chance to make a meaningful impact on the efficiency and effectiveness of Eligibility Benefits services nationwide.
Position Summary:
As the Eligibility Benefits Practice Lead, this role is responsible for leading and managing the business strategy for C!A Consulting, ensuring a comprehensive approach to improving state benefits programs. This includes cultivating relationships with state agency leaders and policymakers to drive operational improvements and enhance service delivery. The role supports business development efforts, including sales, client engagement, and strategic growth initiatives, while overseeing the implementation of process innovations and technology solutions. Additionally, the Eligibility Benefits Practice Lead collaborates closely with C!A’s Senior Vice President to develop, sustain, and expand the practice, fostering a culture of excellence, innovation, and mission-driven service to improve state eligibility programs across the United States.
Key Responsibilities:
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Operational Oversight: Ensure operational excellence across all aspects of the company, including project delivery, client satisfaction, and internal processes. Streamline operations to enhance efficiency and effectiveness.
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Account Management: Support the management of financial activities, including budgeting, forecasting, and financial reporting.
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Talent Management: Foster a culture of high performance and continuous improvement. Recruit, develop, and retain top talent, ensuring C!A has the skills and capabilities to meet its program objectives.
About C!A:
Our Firm:
C!A®, a member of the Vimo® family, is a consulting firm focused specifically on helping government agencies increase capacity to do more good. For nearly two decades, states, counties and municipalities across the country have turned to C!A to help them fix broken business processes and systems to improve capacity and meet program goals.
Our Focus:
Although our work spans all areas of government, our hearts have led us to focus on government agencies delivering vital safety net programs including child care, eligibility (i.e., Medicaid, SNAP), child welfare, child support, and unemployment insurance. This unwavering dedication to human services has helped us become an industry leader in business process redesign, having worked with over 50% of the states in the nation and several large counties.
Our Impact:
Using a proven methodology and approach to work with government that is well documented in C!A Founder Ken Miller’s books, including Extreme Government Makeover and We Don’t Make Widgets: Overcoming the Myths that Keep Government from Improving, we consistently help government clients achieve significant and noteworthy results including:
Our Future:
We know there is more good for government agencies to do as they work to help people in need ...and that we can help ... and that’s why we’re growing. We’re looking for other like-minded individuals with government program experience, particularly in the areas of human services and/or child care, to join our dynamic and highly talented team.
Our Team:
For C!A, public service is a calling and way of life. Public servants by experience and at heart, the C!A team is comprised of former government employees who have dedicated much of their professional careers to public service. Each team member brings unique and diverse program experience representing differing levels of government operations and has a deep understanding of government processes, working with state, county and local agencies and offices, and the associated federal agencies.
Are you interested in joining the C!A family?
If you have extensive experience in human services and/or child care and have a passion for improving government culture by changing minds and fixing systems, then you might be a perfect fit for the C!A family.
Benefits:
We offer a comprehensive benefits package, including but not limited to:
· Health, Dental, Life, Disability, and Vision insurance
· Healthcare spending or reimbursement accounts (HSA/FSA)
· Retirement benefits (401k)
· Paid time off
· Education assistance or tuition reimbursement-
· Employee discounts for Gym memberships & commuting/travel assistance
Values:
· We believe that working hard, when it is imbued with purpose, can and should be fun.
· You’ll find we are a “can do” place where people work together and roll up their sleeves to get the job done.
· Everyone has a voice; everyone’s ideas count, and everyone is respected.
· We have built a company, as well as a community of friends and colleagues, with respect for each other.
Learn more about Change and Innovation Agency at changeagents.info
