Service Desk Engineer Level 2

Troubleshooter and Customer-Focused?

Great Communicator with strong technical skills?

Looking for the Opportunity to Work in a Key Role in a Growing Industry?

We’re one of the area’s top Managed Technology Services Firms and we’re looking for our next Service Desk Engineer Level ll.  We are seeking a motivated person with excellent organizational skills, top-notch technical skills, strong communication abilities and, most importantly, someone who is ready to be part of a winning team. 

The Service Desk Engineer Level II Position

• You’ll be routinely finding solutions for complex issues
• You’ll be serving as an escalation point for Level 1 Service Desk Engineers
• You’ll be providing timely and professional remote assistance
• You will be working with partners and vendors as needed to diagnose complex problems

As part of our full-time staff you’ll enjoy:

• Competitive pay
• Fun and entertaining work environment (think food, lots of food)
• Comprehensive benefits package
• Paid Time Off
• Company provided training & certifications
• Growth opportunities with a proven industry leader
• Company incentives and promotions

Qualifications, Skills and Experience Required:

• 4-8 Years working in a related position within the IT support field preferred
• BS degree in Technology or relevant technical certifications (MCSE, CCNA, Net +, Azure)

• Strong server experience – virtualization, group policy, advanced DNS and DHCP, IIS
• Solid networking fundamentals – firewalls, VLAN management, VPN configuration
• Advanced Microsoft 365 management experience
• Track record of providing solution suggestions and executing on implementation
• Work under pressure typically associated with this type of position
• Professional appearance and presentation
• Occasional local travel – valid driver’s license and transportation required