Residential Coordinator

Job Summary:

The Residential Coordinator position is an exempt-level role that provides daily oversight of their assigned residential homes and personal support caseloads throughout Montgomery and Prince George’s County. The coordinator’s responsibilities include setting goals and deadlines, coordinating with Direct Support Professionals, organizing activities and programs, and developing strategies to optimize operations.

Duties and Responsibilities:

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time.

Administration:

• Communicates and interacts positively and effectively with each person, visitors, family members, peers, and supervisors.

• Daily compares and corrects LTSS & Timesheets

• Daily reviews ISPs of assigned caseloads

• Daily reviews timesheets of staff supported.

• Ensures Individualized Plans (including behavior and nursing plans) are up-to-date and accurately reflect each individual on the supported caseload.

• Attends mandatory meetings, including in-services, supervisory meetings, and the annual “Individual Plan” meeting for each person served; Organize and conduct any team or house meetings regularly to coordinate successful functions in the home.

• Oversees budgets for individuals and residential homes assigned to caseloads.

• Quarterly checks in with family or guardians, if not more as necessary or determined by the family or guardian.

• Follows the DDA process and timelines regarding PCP process.

• Develops meaningful goals for individuals assigned by engaging in the interests and passions of the individuals assigned.

• Weekly creates and maintains weekly schedules for all locations.

• Weekly completes attendance to include entry, revision, and submission.

• Monthly meets financial month-end closing requirements.

• Monitors the safety and health precautions compliance according to all governing bodies’ policies and procedures.

• Complies with all policies, procedures, and requirements necessary to perform the functions of the position.

• Timely and accurately submit Incident Reports and include all relevant documentation regulatory bodies require.

• Must be available to work beyond the regular schedule in crises or if there is a declared agency emergency.

• Participates in On Call Rotation.

• Attend all organizational & departmental meetings.

• Provides timely follow-up to all licensing citations.

• Follows up on requests for information or action by other departments, as needed, to support organizational outcomes.

• Performs all other duties as assigned.

Site Management

• Monthly reviews and ensures completion of required safety drills, review of documentation of drill, and addresses all areas for improvement

• Monthly ensures environmental checklist for maintenance needs and reports are reported to both Director and Maintenance Department.

• Quarterly completes Residential House Inspection Report and submits requests to address any necessary areas for improvement.

• Visits each assigned program site at least once weekly and as needed.

Individual Supports

• Ensures all medical appointments are scheduled and occur timely and arrangements for transportation are in place.

• Provides follow-up to any medical concerns identified by nurses, physicians, or other medical professionals.

• Twice a week reviews and ensure eMAR is up to date and staff are documenting medications properly.

• Ensures timely reordering and delivery of medications.

• Reviews and provides follow-up to all medical and support documentation entered by staff into Therap weekly/daily.

• Daily reviews the nursing portal daily to ensure timely follow-up of any direction provided.

Human Resources Management

• Provides supervision, direction, and support to Direct Support Professionals.

• Biweekly approves payroll.

• Ensures orientation and training are provided to staff according to regulatory bodies.

• Schedules and conducts monthly staff meetings.

• Ensures that staff receives required training and professional development within the specified time frames.

• Conducts performance evaluations and/or improvement plans for all staff under supervision.

• Assists the Human Resources department in staff recruitment by attending job fairs, promoting WeAchieve in the community, etc.

Required Qualifications:

• Bachelor’s degree in social services or a related field

• Three years experience working in the Human Services field.

• 1-year supervisory experience

• Fully Vaccinated for Covid-19

• Valid Driver’s License

• Possess a strong service orientation, including active listening, critical thinking skills, and close monitoring of individuals supported.

• Comfortable in an environment where individuals supported may not be able to perform essential life duties.

• Experienced in Microsoft Office Suite or related software to maintain records and prepare reports.

• Ability to work professionally and discretely with confidential information.

• Self-starter with excellent problem-solving abilities and management skills.

• High level of personal and professional integrity.

• Ability to communicate clearly and concisely in a verbal and written manner.

• Effectively manages time to meet all required deadlines.

• Demonstrates sensitivity to the service population’s cultural and socioeconomic characteristics.

Preferred Qualifications:

• Master’s degree in social services or related field.

Physical Requirements:

• Prolonged standing, leaning, walking, bending, and lifting periods.

• Prolonged periods are sitting at a desk and working on a computer.

• Ability to lift, push, and pull up to 50 pounds.

• Ability to operate durable medical equipment.

• Ability to push a wheelchair up to at least 200 pounds.

• Ability to detect unsafe situations by sight or sound and react quickly to intervene.

• Must maintain reliable transportation to ensure the ability to travel to various sites and meetings in the community.