To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Experience
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5 years of experience in consumer loan servicing, with at least 2 years in a managerial or supervisory role.; or equivalent combination of education and experience.
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Strong knowledge of lending regulations and compliance requirements.
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Proven project management and process improvement experience.
Education/Certifications/Licenses
Interpersonal Skills
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Demonstrated passion for delivering superior member experiences and resolving issues promptly and efficiently.
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Exceptional verbal and written communication skills, with a friendly and professional demeanor.
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Exceptional problem-solving and decision-making abilities.
Computer Skills
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Strong working knowledge of Microsoft 365 products (Outlook, Teams, Word, Excel).
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Proficient in using PCs, smartphones, and mobile apps.
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Experience developing and analyzing reports utilizing data warehouse systems is preferred.
Other Skills
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Must possess strong supervisory and management skills. Must be capable of uniformly directing the activities of subordinates, handling a large volume of detail, and instructing others.
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Must be detail oriented, can multi-task and provide exceptional customer service.
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Exceptional problem-solving, analytical abilities and organizational skills.
Physical Requirements
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs.
- Must be capable of climbing/descending stairs in an emergency.
- Must be able to routinely perform work on computer for an average of 6-8 hours per day.
- Must be able to work extended hours whenever required or requested by management.
- Must be able to talk and hear.
Working Conditions
Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.