International Customer Relations Specialist

Job Summary:

As an International Customer Relations Specialist, you will play a crucial role in maintaining positive relationships with our global clientele. Your primary responsibilities include addressing customer inquiries, resolving concerns, and ensuring overall customer satisfaction. You’ll collaborate with cross-functional teams to enhance customer support processes and contribute to the success of our international business operations.

Responsibilities:

Customer Interaction:

• Respond promptly to customer inquiries via phone, email, and chat.
• Address customer concerns, complaints, and requests professionally and empathetically.
• Update customer profiles accurately in our database.

Order Processing and Documentation:

• Process orders for international clients, ensuring timely and accurate execution.
• Confirm delivery details and track shipments.
• Maintain export-related documentation.

Product Knowledge and Sales:

• Demonstrate features and usability of new products and services to clients.
• Upsell additional offerings based on customer needs.
• Collaborate with sales teams to promote our offerings globally.

Problem Resolution:

• Investigate and resolve customer issues promptly.
• Work closely with internal teams to address any operational challenges affecting customer satisfaction.

Communication and Relationship Building:

• Maintain healthy business relationships with international customers.
• Provide exceptional service to enhance customer loyalty.

Skills and Traits:

• Excellent communication skills to interact effectively with diverse customers.
• Strong organizational skills to manage customer profiles and documentation.
• Problem-solving abilities to address customer concerns.
• Sales acumen to promote additional products and services.
• Attention to detail for accurate order processing.
• Cultural sensitivity to navigate international interactions.

Qualifications:

• Previous experience in customer service or customer relations is essential, preferably in the CPG industry.
• Familiarity with international shipping and export documentation is a plus.
• Bachelor’s degree or equivalent work experience preferred.
• Fluent in English and Spanish

Barcel USA LLC is an equal opportunity employer with a policy that provides equal employment opportunity for applicants and employees regardless of race, color, religion, disability, gender, age, national origin, sexual orientation, gender identity, marital status, pregnancy, veteran status, or any other classification protected by law. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, reassignment, layoff, discharge, education, training, and all other working conditions.