CRM Specialist

About the job

FabFitFun is looking for a detail-oriented CRM Specialist to join our marketing team! This role will be an integral part of our marketing team and will report to the VP, Lifecycle Marketing.

Location: This role is based out of our HQ in Beverly Hills, CA and is not eligible for remote. We are presently operating from a hybrid schedule of 4 days a week in-office (Monday-Thursday).

What You’ll Do

We’re looking for a CRM Specialist to support the planning, QA, and execution of campaigns across email, SMS, and push channels. You’ll help bring FabFitFun’s seasonal, promotional, and lifecycle marketing to life, working closely with teammates in creative, merchandising, and analytics to ensure flawless delivery and high-quality member experiences.

This is a great role for someone who’s detail-oriented, channel-curious, and excited to grow their career in lifecycle marketing. As the team expands, you’ll eventually report into a CRM Manager and have opportunities to deepen your ownership and impact.

Key Responsibilities

• Build and QA campaigns in Braze (email, SMS, and push), ensuring accuracy, functionality, and brand consistency
   
• Support the planning and execution of seasonal and evergreen campaigns, including box customization, Flash Sales, onboarding, retention, and winback
   
• Own campaign testing and link tracking to ensure clean handoff to analytics
   
• Partner with creative, merchandising, and data teams to gather assets, align on timing, and ensure campaigns go out on schedule
   
• Monitor campaign performance and pull reports for the CRM team and cross-functional partners
   
• Maintain campaign calendars, internal docs, and process trackers
   
• Proactively flag issues or opportunities for optimization

What You’ll Bring

• 1–3+ years of experience in CRM, Email Marketing, or Lifecycle Marketing
   
• Familiarity with CRM tools — Braze experience a plus, but not required
   
• Excellent attention to detail and QA — you double-check everything and catch issues early
   
• Strong organizational and project management skills; able to juggle multiple tasks with tight timelines
   
• Comfortable in Google Sheets / Excel; bonus points for basic HTML or interest in learning
   
• Clear communicator who’s open to feedback and excited to learn
   
• Collaborative, curious, and ready to grow with a fast-paced team
   

This is a full-time position with an expected salary range of $70K-$75K. The compensation package will also include an initial equity grant, in addition to a range of generous medical, dental, vision and other perks & benefits. Compensation decisions are determined using a variety of job-related factors such as skill set, geographic location, market demands, experience, and education / certifications. If we extend an offer for employment, we will consider all individual qualifications.