Residential Aide (Baxter Safe Haven)

Organization Overview: The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers. We are two of New York City’s leading human services organizations meeting the needs of children, youth and families, homeless individuals, and older adults through-out Manhattan and New York City. We work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families.

Program Description: The Baxter Safe Haven is a transitional housing residence for homeless adults, many with mental illness. Goddard Riverside Community Center is committed to building community and enhancing the lives of vulnerable New Yorkers by meeting essential human needs. With 27 programs across 22 sites, Goddard Riverside is an advocate for the interests of our community members, as well as a provider of a continuum of vital services, including food and shelter programs, assistance for homeless and mentally ill men and women, and comprehensive educational, cultural and recreational programs for adults and children.

Purpose of Position: Assist tenants in the development of daily independent living skills, including assisting with laundry, personal hygiene and providing meals • Maintain attendance and monitor status of clients • Receive meal deliveries and maintain kitchen • Perform client intakes and provide an orientation of the facility at check in • Document intakes, bed swaps, attendance and incident reports via CARES.

Schedule: Thursday-Monday 11pm-7am

Salary Range: $31,154-$38,955

Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate’s number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account.

Roles, Responsibilities and Essential Duties

• Perform daily room and bed inspections
• Escort client to appointments
• Assist in the monitoring and development of resident’s daily independent living skills
• Provide resident welcome kits and toiletry items
• Perform nightly bed counts
• Conduct groups with clients
• Heat and serve meals
• Conflict resolution between residents
• Manage operations desk
• Answer phones when necessary
• Help maintain the cleanliness of the building
• Monitor common areas to ensure proper usage
• Work collaboratively with building staff to assist tenants and ensure tenant safety.

Qualifications/ Educational Requirements 

• High School Diploma or GED required. Associates Degree preferred
• 1 year of applicable experience in shelter or residential setting
• Passion for working with individuals and families who are in transitional housing
• Excellent communication skills, comfortable working with others
• Ability to maintain accurate records, to prepare and submit all required paperwork in a timely and accurate manner Knowledge of DHS requirements and protocols
• Ability to deal with sensitive issues with diplomacy and discretion
• Must be able to multi task with strong organizational skills
• Food Protection Certificate will be required
• Driver’s License preferred
• Bilingual is a plus

Skills, Knowledge and Abilities 

• Prior work experience with homeless/ mentally ill individuals is helpful, but not required
• Computer Literate
• Highly organized
• Strong communication skills
• Detail orientated and systems savvy
• Compassionate and personable
• Team-orientated

Computer Skills: To perform this job successfully, an individual should be: 

• Proficient in Microsoft Office programs including Outlook, OneDrive Excel, etc. 
• Able to use or learn multiple databases including CARES. 

Physical Requirements: 

• Frequent bending, kneeling, walking, climbing, and lifting to 50 lbs. 

Work Environment 

• Facility grounds, work site is in a residential building. 
• Warming Kitchen 
• Occasional visits to client rooms  
• Escort residents to appointments 
• Outdoor work required. 

This position is classified as a union position under the Collective Bargaining Agreement between Goddard Riverside and the United Service Workers Union Local 74 Collective Bargaining Unit. The union represents employees in the bargaining unit (i.e. Goddard employees in Local 74 union positions). The Collective Bargaining Agreement is a written contract that defines the agreed-upon terms and conditions of employment, including wage increases, paid time off and other benefits, and the grievance process. All employees in Local 74 union positions at Goddard Riverside are subject to and covered by the Collective Bargaining Agreement. Membership in the union includes the collection of union dues on a monthly basis, to be deducted from the member’s Goddard paycheck at a rate to be determined by the union.

We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.

Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.