Case Manager (Senate)

Organization Overview: The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers. We are two of New York City’s leading human services organizations meeting the needs of children, youth and families, homeless individuals, and older adults through-out Manhattan and New York City. We work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families. The Isaacs Center focuses primarily on the needs of children and low-income families, out-of-school and out-of-work youth, and aging New Yorkers. We operate at community centers located in the neighborhoods of East Harlem and Yorkville, and seek to deliver programs that are impactful, innovative, and intergenerational.

Program Description: The Senate is a permanent supportive housing residence for formerly homeless adults, many with mental illness, substance abuse/dependence and co-morbid medical diagnoses. On-site services include medication monitoring, case management, money management, entitlement assistance, medical and psychiatric care, substance abuse counseling, work readiness training, 24 hour/7 day per week front desk security, and group activities.

Purpose of Position: The Senate is seeking a dynamic individual to provide case management services to formerly homeless adults diagnosed with a severe persistent mental illness in order for tenants to maintain permanent housing as well as to utilize client centered approach to assist tenants with working towards their goals.

Schedule: Monday through Friday 9:00am to 5:00pm or Sunday through Thursday

Salary: $45,730.13 - $57,162.66

Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate’s number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account.

1.) Provide case management services

• Provide case management to a group of assigned clients; identify short and long-term treatment goals and help clients achieve them, including linkages to community programs such as medical, psychiatric and drug treatment services
• Coordinate and follow up with the onsite medical and psychiatric treatment providers
• Provide onsite medication monitoring to tenants
• Accompany clients on visits to doctors, entitlement offices or other community services
• Maintain case records with documentation of services provided and outcomes, according to specific program procedures
• Assist clients in receiving entitlements and in understanding and complying with building rules and government subsidies to maintain residency
• Collaborate with staff in other GRCC programs to coordinate client service
• Encourage participation among resistant clients; conduct floor meetings to introduce and encourage program participation

2.) Participate as Senate team member

• Attend staff meetings, case conferences, training programs and supervision meetings
• Participate in planning and leading group activities
• Collaborate to maintain an active resource directory
• Track and maintain all data outcome measures on tenants physical, mental and behavioral health with a results orientated framework
• Other duties as required include conducting unit inspections, and reviewing changes in government policies as well as changes in pharmaceutical and insurance companies

Qualifications/Educational Requirements

• Bachelor’s Degree in social work or a related field required
• Experience working with individuals diagnosed with severe and persistent mental illness, substance abuse, and/or co-occurring disorders preferred
• Spanish speaking preferred

Skills, Knowledge and Abilities

• Understanding of housing first model
• Understanding of severe and persistent mental illness
• Understanding of harm reduction and trauma informed care
• Ability to multitask
• Strong crisis management skills
• Strong interpersonal skills
• Strong written and verbal skills
• Team player

Computer Skills: To perform this job successfully, an individual should have/be:

• Proficient in Microsoft Outlook and Excel
• Able to use or learn computer databases such as AWARDS

Physical Requirements

• Some walking and travel to escort clients to various appointments throughout the city and occasional visits to hospital emergency rooms.

Work Environment

• Mostly indoor office, occasional kitchen and basement during groups. Regular visits to client apartments are also required.

Benefits Eligible- Unionized by Local 74

We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.

Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.