Manager of Participant Support Services (Train of Earn)

Organization Overview: The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers. We are two of New York City’s leading human services organizations meeting the needs of children, youth and families, homeless individuals, and older adults through-out Manhattan and New York City. We work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families. The Isaacs Center focuses primarily on the needs of children and low-income families, out-of-school and out-of-work youth, and aging New Yorkers. We operate at community centers located in the neighborhoods of East Harlem and Yorkville, and seek to deliver programs that are impactful, innovative, and intergenerational.

Program Description: Goddard Riverside is a well-established Manhattan community-based agency with an annual operating budget of approximately $50 million. Goddard Riverside is one of New York City’s leading human service organizations meeting the basic needs of children, youth and families, homeless people, and older adults across Manhattan and New York City.

Position Summary: The Education and Workforce Development Department is seeking an experienced, dynamic, and highly focused individual(s) to serve as the founding Manager of Participant Support for the Train and Earn Program located within Lincoln Square Neighborhood Center. This role operates under the direction of the Director of Education and Workforce and is responsible for providing encouraging participant engagement and retention through case management and assistance services for young adults pursuing education and employment opportunities. The Manager will focus on the development of referrals, resources, and networks that will support participants over time, ultimately yielding successful outcomes leading to long-term success.

Schedule: Monday-Friday, 35 hours per week

Salary Range: $71,000 - $80,000

Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate’s number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account.

Role, Responsibilities, and Essential Duties

Supervision and Management– 30%

• Manage the performance and development of Case Managers
• Provide regular supervision, guidance, and support to ensure effective case management services.
• Review case notes, treatment plans, and participant progress to ensure quality and compliance.
• Facilitate team meetings and coordinate workloads to ensure efficiency.
• Support professional development through training and mentoring.

Biopsychosocial Assessments and Treatment Planning – 25%

• Complete biopsychosocial assessments for participants as needed.
• Develop individualized treatment plans with SMART goals for qualifying participants.
• Assist Case Managers in developing and reviewing treatment plans.

Counseling, Case Management Oversight and Participant Support – 15%

• Provide weekly or bi-weekly counseling sessions for qualifying participants.
• Respond to participants’ needs related to mental health, substance use, behavioral issues, and social services.
• Offer short-term interventions and ongoing support.
• Support Case Managers in addressing complex participant needs.
• Ensure participants receive individualized case management services to achieve self-sufficiency.
• Identify and mitigate barriers related to economics, education, and employment.
• Assist participants in navigating complex systems, such as healthcare, education, and financial services.
• Support Case Managers in delivering effective participant services.

Documentation and Reporting – 15%

• Maintain detailed case notes and treatment plans in accordance with funder and agency policies.
• Track participant interactions and progress using case management tools.
• Oversee Case Managers’ documentation to ensure accuracy and timeliness.
• Manage collection and distribution of program outcomes and statistical data for reporting.
• Ensure compliance with program standards and government contract reporting

Workshop Facilitation – 10%

• Conduct social and educational workshops for participants on relevant topics (e.g., mental health, financial literacy, and employment readiness).
• Support Case Managers in developing and facilitating participant workshops.

Community Partnerships and Referrals – 10%

• Cultivate and maintain strong relationships with community-based organizations.
• Track internal and external referrals to ensure participants receive appropriate support.
• Develop partnerships to expand available resources and referral options for participants.
• Provide guidance to case managers on how to effectively leverage community resources

Educational Requirements and Qualifications

Education & Experience

• Licensed Master Social Worker (LMSW), or a Licensed Mental Health Counselor (LMHC)
• At least three (3) years of successful experience in social services, youth development, or related field

Preferred Qualifications

• Licensed Clinical Social Worker (LCSW)
• SIFI (Seminar in Field Instruction) certified
• Previous experience with case management within DYCD programs
• Experience working in non-profit

Knowledge, Skill and Abilities

• Working Knowledge: Sufficient familiarity with workforce development, career readiness, job placement processes, and the employment barriers young adults face.
• General Knowledge: City systems such as public assistance programs, child welfare services, education systems, and affordable housing resources.
• Thorough Knowledge: Case management principles and practices, including developing case plans, documenting case notes, and facilitating youth development strategies. Workshop development and group facilitation techniques for employment, financial literacy, and social interaction. Microsoft Office products including Word, Excel, and Outlook
• Comprehensive Knowledge: Service coordination and advocacy for youth navigating complex systems. Database management systems (Salesforce, DYCD Connect) for tracking client progress and program outcomes. Best practices in supporting young adults with employment, education, financial literacy, and overcoming systemic barriers.
• Skills: Case Management, Relationship Building, Service Coordination, Time Management, Communication, Collaboration/Teamwork, Writing Proficiency

Physical Requirements/Working Conditions

• You may be required to lift up to 25lbs or less.
• Standing for extended periods while facilitating workshops and events
• Environment: The role involves working in an office setting, program sites, and occasionally in the community. Work may be conducted both in-person and virtually.
• Emotional Demands: The position involves working with participants who may be experiencing personal, social, or economic challenges. The Case Manager must be prepared to handle emotionally charged situations and support individuals facing mental health concerns, trauma, and systemic barriers.
• Stress Factors: This role requires managing multiple cases, meeting deadlines, and adapting to evolving participant needs, which may contribute to periods of high stress.
• Mental Health Awareness: The organization encourages maintaining mental well-being and offers resources or support programs for staff mental health, including supervision, counseling resources, or wellness initiatives.

We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.

Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.