Education Operations Associate, Continuing Education

Logan University provides students with superior training, giving them the confidence to be the healthcare leaders of tomorrow. Since 1935, Logan has remained grounded in chiropractic education, while continuously enriching academic options with degree offerings in health sciences. Logan graduates employ a holistic approach to health and wellness to meet the demand for less-invasive, lower-cost treatments and comprehensive care and lead the integrated health care industry. Through an innovative, outcome-based academic curriculum that emphasizes evidence-informed care, diverse clinical immersion opportunities, emerging technology, and proven practices, Logan University graduates are trained, confident, and prepared for the future.

SUMMARY:   The Education Operations and Technology Coordinator will work closely with the Director of Continuing Education, CE Office Manager, and key university personnel to support the planning, development, implementation, and technical coordination of Logan University’s Continuing Education (CE) program. This role requires a strong focus on technology integration, administrative support, and customer service to ensure the efficient operation of the Continuing Education Office.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Assist in the development, implementation, and evaluation of CE programming.
• Administer the Student Management System (SMS) for CE students and presenters.
• Manage continuing education billing processes in collaboration with the university business office, including payment processing, invoicing, and issuing refunds.
• Lead efforts to digitize CE Office operations by developing policies and procedures for filing and maintaining student records and other essential documentation.
• Support the planning and successful execution of Alumni and Friends House activities and events (e.g., guest lectures, alumni visits, programs, seminars, and symposiums).
• Contribute to CE event planning, setup, and on-site activities to enhance customer service and improve Logan University’s presence in the CE marketplace.
• Lead the CE team in the creation of fillable PDF forms, online registration systems, payment portals, and a new student management system.
• Build and maintain relationships with vendors and sponsors to support CE seminars, trainings, and symposiums.
• Collaborate with the Office Manager to maintain accurate student records for all CE training opportunities hosted by Logan University and sponsored organizations.
• Provide administrative support such as managing correspondence, redirecting calls, and scheduling meetings.
• Monitor office and event supply inventory and place orders as needed.
• Maintain student and course files and records in the Student Management System, and communicating with participants concerning events and learning experiences

• Manage and oversee both webinar and in-person CE events, including:
  • Hiring and supervising student workers
  • Coordinating instructor materials and distributing them to students
  • Communicating with participants before events, providing necessary information and resources
  • Reserving classroom space through the university reservation system and ensuring appropriate accommodation is arranged
  • Processing expenses and honorariums following each seminar
  • Purchasing supplies and refreshments for seminars
  • Managing participant paperwork and issuing attendance verifications
  • Initiating and managing instructor agreements
• Perform other duties as assigned by the supervisor.

QUALIFICATIONS: To perform this role successfully, the individual must demonstrate the following:

• A bachelor's degree preferred or a combination of education (5+ years) and experience
• Ability to manage relationships with internal and external stakeholders effectively.
• Strong written and verbal communication skills.
• Excellent project management, time management, and organizational abilities.
• Strong interpersonal and team-building skills, coupled with proactive problem-solving abilities and a positive attitude.
• Commitment to maintaining high standards of ethics, integrity, and professionalism.
• Ability to handle sensitive and proprietary information with discretion.
• Proficiency in Microsoft Office 365 (Excel, Word, PowerPoint, Outlook) and Adobe.
• Experience with Learning Management Systems (LMS) and Student Management Systems (SMS) is highly preferred.
• Commitment to the mission, vision, and values of Logan University.

COMPUTER SKILLS:

• Strong proficiency in Microsoft Office 365 Products, Adobe, and the ability to learn new software programs as needed.
• Experience with Learning Management Systems (LMS) and Student Management Systems (SMS) is highly desirable.

Competencies:

• Flexibility, adaptability, and a willingness to respond to service requests.
• Strong customer service skills with the ability to manage competing demands.
• Detail-oriented with the ability to prioritize and multitask effectively.
• Professional demeanor when working with students, staff, faculty, and university administration.
• Ability to support the Director in their absence by handling inquiries and managing priorities.

Physical Demands:

Regularly required to talk and hear to manage phone reservations and inquiries. Frequent use of hands for typing, handling papers, and performing office tasks. Occasionally required to stand, walk, and lift supplies, refreshments, and materials (up to 25 pounds).

WORK ENVIRONMENT:

Typical indoor office environment with moderate noise levels. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Additional Expectations:

Employees may be required to provide coverage for coworkers during peak periods, vacation, or sick leave. Employees are expected to actively support Logan University's mission and goals.

Note: This job description is intended to provide a comprehensive overview of the role but is not exhaustive. Additional duties may be assigned by the supervisor as needed.