Project Manager

An Eventscribe Project Manager is responsible for timely execution of implementation projects and services within the Eventscribe product platform.  A Project Manager works with a client to establish and communicate project milestones, maintain project timelines, and coordinate and conduct training for client stakeholders. A Project Manager is also responsible for interpreting a client’s business needs, assisting with the setup and configuration of products, troubleshooting, and quality checking to ensure a client’s successful implementation and efficient use of Cadmium’s products.  Knowledge and understanding of the functionality of Eventscribe products is critical to the success of a person in this role.  A Project Manager must possess excellent customer service skills and a willingness to help. Client satisfaction and retention are the primary goals. 

Duties and Responsibilities

• Review client contracts and manage scope of contracted deliverables
• Provide guidance to clients about implementation steps and action items
• Establish and maintain implementation timelines
• Take meeting notes and share with team for collaboration purposes
• Record and publish details about projects (challenges, use case, etc)
• Track project milestones using project management software
• Monitor incoming client communications/ service requests and ensure timely resolution
• Maintain knowledge of evolving products within the Eventscribe product platform
• Assist with product configurations to meet a client’s needs
• Troubleshoot and assist in testing reported product issues and new feature functionality
• Conduct client training
• Participate as a stakeholder in SCRUM development meetings upon request
• Conduct new hire training
• Assist in creation and updating of training documents and training videos
• Effectively communicate with clients, written and verbal including the use of screen-sharing video technology
• On an annual basis, establish personal goals that contribute to overall success and efficiency of the team, department, or organization
• Attend and participate in regularly scheduled internal meetings
• Additional duties as assigned

Education and/or Experience:

• Bachelor’s Degree in Information Systems or a related field;
• 4+ years of experience in a similar role or capacity with another technology company
• Experience in the Event industry is extremely helpful
• Working knowledge of MS Excel
• Experience with HTML is helpful
• Experience with Monday.com is helpful

Additional Skills and Attributes:

• Strong analytical and problem-solving skills
• Attention to detail
• Organization
• Ability to multi-task and establish priorities
• Excellent verbal and written communication skills
• Excellent customer service skills and willingness to help
• Team-oriented
• A “no fear” technical mentality
• Proficient with ticketing systems
• Ability to work independently but also willing to ask for help when needed
• Patience and ability to support clients with wide range of technical abilities
• Willingness and ability to work under sometimes stressful conditions
• Responsive nature
• Adaptable
• Excellent time management skills

Important Disclaimer Notice

            The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an individual may be required to perform.  Cadmium, LLC reserves the right to revise this job description at any time and to require staff to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change.

At Cadmium, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our company, and our community to flourish. Cadmium is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, age, citizenship, marital status, disability, gender identity, sexual orientation or Veteran status.