IT Support Specialist

Position Summary

Are you a hands-on problem solver who loves technology and thrives in a fast-paced, people-focused environment? Club Fitness is looking for an enthusiastic and resourceful IT Support Specialist Technician to join our growing IT Operations team. This role is essential in keeping our club technology running smoothly—from desktops and networks to wireless systems and AV setups. If you're ready to take initiative, think on your feet, and be part of something bigger, we want to hear from you!

Why Club Fitness?

Club Fitness is proud to be 100% Employee-Owned (ESOP)! That means when you join our team, you’re not just working for a company—you’re becoming a part-owner. We believe in empowering our employees and investing in those who help us grow. Your contributions directly impact our success—and you’re rewarded for it.

Responsibilities and Duties

• Provide on-site technical support for desktops, networks, wireless systems, and audio/visual equipment

• Set up and maintain devices such as PCs, printers, scanners, kiosks, and other peripherals

• Support account and user management via Microsoft 365 and Active Directory

• Manage incidents using SolarWinds Service Desk, including in-person walkthroughs to verify system functionality

• Troubleshoot creatively—working independently or collaboratively to solve issues

• Assist with device enrollment and configuration through MDM tools

• Communicate clearly with both technical staff and non-technical users

• Perform overhead work and use ladders for cable management and AV installations

• Lift and transport IT equipment (up to 25 lbs) as needed

Apply today and take the next step in your IT career with a company that’s 100% employee-owned!

What You’ll Bring

• 1–2 years of experience in IT support or helpdesk roles

• Familiarity with Microsoft 365, Windows environments, and basic network troubleshooting

• Working understanding of wireless and AV systems

• Confidence working from ladders and handling light physical tasks

• Strong communication skills and a team-first attitude

• Reliable transportation and flexibility to travel between locations

• A self-starter mindset with a desire to go above and beyond for your team and our members

Bonus Points For

• Experience with SolarWinds Service Desk or similar ticketing platforms

• Knowledge of Active Directory and device management platforms

• A+ or Network+ certifications

Note: The above information on this job has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.