SUMMARY/OBJECTIVE:
The Information Technology (IT) Support Assistant provides essential support to the IT department and to all employees across the company by assisting in installing, operating, troubleshooting, diagnosing and maintaining computer networks, hardware, software and communication systems.
ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Perform essential software installs.
2. Track and update open calls and escalate situations as necessary.
3. Complete assigned projects on time and provide status reports to management.
4. Install hardware and software, including operating system and office applications.
5. Perform required quality assurance tests.
6. Work with internal customers, set appointments, maintain schedules and other documentation.
7. Provide technical and end user support.
8. Daily help desk support, through IT ticketing system, responding to user requests for assistance which includes a variety of needs ranging in complexity.
9. Performs other related duties as required.
WORK ENVIRONMENT
Work is performed indoors with some potential for exposure to safety and health hazards related to electronics work. May periodically travel to other company sites.
PHYSICAL DEMANDS
May require ordinary ambulatory skills sufficient to visit other locations; the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of 10 - 50 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information.
POSITION TYPE:
This is a full-time, non-exempt position.
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
