As a Quality Management Generalist, you will perform confidential Quality Management tasks including investigations into alleged incidents of client abuse and neglect, known or suspected occurrences of non-compliance, and potential breaches of protected information. Also, you will support the Quality Management department in different tasks, including program and administrative audit, licensing and accrediting reviews, and data collection and reporting. You will report to the Quality Management Manager. You will work a hybrid schedule, with a combination of remote and on-site work.
Responsibilities:
- Conduct internal investigations into:
- Allegations of abuse and neglect;
- Known or suspected incidents of non-compliance with regulation, statute, policy or other business rules; and
- Potential breaches of protected information including PHI as defined in HIPAA statute and PII as defined in the NYS SHIELD Act.
- Investigations including conducting interviews, collecting and evaluating evidence, completing investigation summaries for review, and recommending and tracking the completing of corrective action.
- Communicate with program leaders and external regulators to complete assigned tasks.
- Draft audit protocols based on regulation, statute, contract condition or other governing rules.
- Conduct programmatic or administrative audits as assigned and summarize findings in a report.
- Participate in external audit processes and tasks related to agency accrediting activities
- Create and maintain spreadsheets to track progress towards completing assigned tasks and for tracking and trending relevant data.
- Draft agency policy, procedure and protocol.
- Complete other Department tasks as assigned.
Requirements and Education:
- Bachelor’s degree with 2 years of experience or Associate’s degree with 4 years of experience.
Benefits
- Health care package: medical, dental, and vision
- Tuition reimbursement
- Paid time off
- Holiday Pay
- 401 (K) plan
- Life Insurance
- Loan repayment assistance
- Free training/CEU opportunities
About Northern Rivers
At Northern Rivers Family of Services, we work together to make a difference in our client's lives. Northern Rivers empowers children, adults, and families to change their lives and build stronger communities.
Northern Rivers Family of Services is an Equal Opportunity Employer. We hire great people from a variety of backgrounds, not because it is the right thing to do, but because it makes us stronger! All applicants will be considered for employment without attention to race, color, religion, sex, orientation, gender identity, national origin, veteran or disability status, or any other characteristic protected under applicable law. We cherish the unique contributions of our diverse staff and are building a culture where everyone has the opportunity to do the meaningful work.
