Resident Navigator - Lancashire

Join us at Virginia Health Services, where your passion for compassionate care can transform lives. We commit to prioritizing quality of life and want to help you live your best life too!

Recognizing you have many options; Virginia Health Services is committed to investing in its team members and offers the following benefits:

• Competitive pay and a comprehensive benefits package to ensure our team members are valued and rewarded for their hard work.
• Holiday pay is available for 11 worked holidays, paid at DOUBLE time.
• Paid time off and sick time available as you accrue it (no waiting period).
• Early wage access to some of your paycheck before payday with Netspend Earned Wage Access.
• Group health insurance that includes medical, dental, vision and an employee assistance program.
• 401(k) retirement savings plan with employer match.
• Referral program with the ability to earn as much as $1,500 for each new hire you refer.
• Training and development opportunities offered in-house at our state-of-the-art Employment, Enrichment and Education (EEE) Center.

We are dedicated to fostering a supportive environment that values innovation and collaboration, ensuring every team member plays a vital role in enhancing the quality of life for those we serve. Together, let’s make a difference!

Locally owned and headquartered in Newport News, Virginia since 1963, Virginia Health Services believes that compassionate care is the foundation of a healthier future. Our commitment extends beyond traditional healthcare; we strive to create lasting relationships that empower individuals and families on their journey to wellness with dignity and respect.

The Resident Navigator supports the multidisciplinary care team by preparing and organizing the team for admitting residents; utilizes effective communication to facilitate a safe and high-quality delivery of resident care. The Resident Navigator reports to the Administrator.

Essential Job Duties and Responsibilities:

• Promote and demonstrate exceptional customer service, including greeting residents and visitors, and providing tours for potential residents.
• Maintains a safe work environment while complying with facility policy, regulations and current infection control practices.
• Initiate and maintain communication with families and/or resident representatives; informing parties of applicable policies and procedures.
• Effectively communicate with pertinent members of the multidisciplinary care team (Admissions, Administration, Social Work, Nursing, etc.).
• Prepare resident rooms for occupancy ensuring equipment is functional, cleanliness standards are met, and the space is absent of environmental concerns.
• Assist in answering and directing phone calls. • Maintain resident business files.
• Appropriately documenting in resident’s medical record; organizing and filing documents in paper and electronic medical records.
• Completes insurance authorizations.
• Other duties as assigned.

Qualifications and Requirements:

• Associate Degree or Equivalent Work Experience.
• Basic computer skills, knowledge of Microsoft Windows and Office.
• Experience maintaining a professional level of patient privacy in accordance with HIPAA procedures.
• Strong written and verbal communication skills.
• Risk of exposure to bloodborne pathogens and hazardous materials, must abide by infection control standards including wearing required PPE. 

Learn more about us at: http://www.vahs.com

Virginia Health Services is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability or veteran status. We are a drug free workplace.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and responsibilities in accordance with the Americans with Disabilities Act.