Rest1 Host

Job Summary:

The primary responsibility of the host/ hostess is to welcome, seat the Guest and leave them with a great first impression of the restaurant, along with proper collection of cash and charges for all retail, maintaining a clean area, and giving exceptional service to all guests.

Essential Job Responsibilities:

• Greeting the guests with a smile and friendly hello
• Seating the guest
• Guest Recognition
• Guest Service
• Monitoring entry area and restrooms for cleanliness
• Properly operating the telephone
• Accurately gauging wait list times with assistance from the MOD and informing the guest
• Saying goodbye and thank you to all guests
• Opening side work
• Closing side work
• Taking To Go and Room Service orders and coordinating proper delivery
• Thorough knowledge of all coupons, promotions, and special events in restaurant
• Thorough knowledge of all food items including daily specials
• Assisting other departments when necessary
• Answering the phone in a timely manner
• Providing directions to guests
• Keeping the gift shop clean and orderly
• Stocking the gift shop properly
• Assisting co-workers as needed
• Exemplify the Dolphin Hotel Management Standards of Excellence.

Necessary Skills and Attributes:

Excellent verbal, comprehension, listening, and problem-solving skills

Interpersonal and time management skills

Guest relation skills

Adaptability

Sound Computer skills and working knowledge of Microsoft Word, Excel, PowerPoint and Outlook.

Formal Education:

High School Graduate or equivalent

Multilingual preferred