Mary's Home Operations Manager

Job Title: Operations Manager

Accountable To: Program Director

Status: Salary

Schedule: Full-Time (40 hours per week)

ORGANIZATION OVERVIEW

Dream Centers is a faith-based non-profit organization founded in 2011 to provide health and hope to people of Colorado Springs who are working to rebuild their dreams. Mary’s Home, a project of Dream Centers, opened in 2015. Mary’s Home is a faith-based supportive housing program that provides single-mother families with the opportunity to gain supportive relationships, holistic health, life skills, economic self-sufficiency, and community resources to permanently exit homelessness.

JOB SUMMARY

The Operations Manager supports and assists the Mary’s Home Program Director with programmatic oversight and administrative supervision. Specific areas of responsibility include Mary’s Home Academy, volunteer development, performance outcome measurement, and oversight of facilities operations in collaboration with the Property Manager.

REPORTING AND WORKING RELATIONSHIPS

The Operations Manager reports to the Mary’s Home Program Director and works in close coordination with the Program Director, Property Manager, Office Coordinator, other Mary’s Home staff, lead volunteers, partners, and service providers, as well as Dream Centers support staff and executive staff.

ESSENTIAL JOB RESPONSIBILITIES

• Provide supervisory oversight of Mary’s Home Academy, including curriculum design, scope and sequence, duration of classes, teacher recruitment and training, and assessment of student learning outcomes.
• Support the ongoing development of Mary’s Home volunteers by collecting feedback and implementing training that promotes best practices within Mary’s Home Academy.
• Conduct interviews for volunteer and select staff roles, facilitating excellent onboarding of new staff members and interns.
• Lead data and outcomes collection and reporting at Mary’s Home in alignment with the program’s values and outcome principles, ensuring accurate data is reported quarterly to all relevant stakeholders, including the Dream Centers executive team, Mary’s Home staff, and residents.
• Work with the Program Director and Chief Operations Officer to provide relational and technical support and guidance to staff in the design and implementation of outcome and impact studies, methods, and reports.
• Provide supervisory oversight to the Office Coordinator, the MHA Volunteer Coordinator, the Property Manager, and MHA Volunteers.
• Manage the transfer of donated cars to program participants.
• Manage the camera system, alarm system, and software system Extended Reach, onboarding staff onto those systems and supporting any issues that arise.
• Learn, understand, and implement best practices and trauma-informed care for the mothers and children in residency at Mary’s Home, integrating these practices into the programs overseen.
• Collaborate with the Program Director to research best practices for program development and implement strategic goals, supporting staff in change management.
• Works closely with the Program Director and key stakeholders to cultivate strong relationships and ensure the seamless integration of staff, volunteers, and community partners into organizational efforts.
• Collaborates with leadership to ensure organizational goals are met by actively participating in the planning, development, and execution of program strategies. Leads the creation of outcome and impact studies, providing regular updates to stakeholders.
• Responsible for keeping the Program Director informed through regular reporting and strategic recommendations.
• Supervises, trains, and mentors staff and volunteers, fostering a culture of excellence, professional growth, and trauma-informed care. Implements continuous improvement practices and feedback loops to enhance team effectiveness and outcomes.
• Independently exercises discretion in shaping operational policies and decisions that impact the overall direction of Mary’s Home Academy.
• Uphold all ethical standards within the program through training, documentation, communication, and structure, assisting with coaching staff, teachers, volunteers, and key stakeholders in these ethical standards.
• Collaborate with the entire staff to support and actively participate in projects, ensuring seamless teamwork and successful execution of organization-wide initiatives.
• Responsible for managing program operations, including the design, delivery, and evaluation of educational and volunteer programs.
• Provides key data and reporting to all relevant stakeholders, ensuring accuracy and alignment with the Program Director as well as Mary’s Home’s values and outcomes.
• Collaborates with the Property Manager to ensure facilities are well-maintained, secure, and conducive to a safe environment for residents and staff.
• Oversees the proper operation of security systems, including cameras and alarms.

JOB QUALIFICATIONS AND EXPERIENCE

• Personal relationship with Jesus Christ.
• Management and administrative experience required.
• Bachelor’s degree in a relevant field required; Master’s degree preferred.
• Experience in social work, case management, administration, or leadership preferred.
• Certifications / Licensing: Obtain certifications in trauma-informed care and other relevant areas.
• Proficient in office management software and management reporting tools.

WORKING CONDITIONS

• Schedule: Select weekdays 8 am to 5 pm, with occasional evenings and weekends.
• Travel: Occasional travel required.
• Work Environment: Residential community setting, standard office, and occasional home office.
• Physical Demands: Some lifting or exertion (See attached Physical Demands list).

STATUS

Full-time, Salary, 40 hours per week.

This description is not intended to be an exhaustive list of all responsibilities, skills, or working conditions associated with this job. It is intended to be a reflection of the principal job elements essential for making compensation and employment decisions.