Education and Experience:
• A Bachelor of Science, in a life sciences field (cell biology, microbiology, biochemistry, biophysics, chemistry) or equivalent with a good work experience (preferably partially in industry).
• Masters – post graduate degree, or PhD preferred.
• Academic and/or commercial experience in Spatial Biology essential.
• Customer-centric with a good working knowledge and experience in marketing, sales, or sales support in technical / scientific products; If you have experience in microscopy, this would be amazing.
Knowledge, Skills and Abilities:
• Experience working in a complex, highly matrixed organisation and ability to partner / influence; strong record of building alignment in cross-functional teams.
• Self-motivated, demonstrates creativity and problem-solving ability with good intuition for business, proven written and verbal communication skills.
• Experience in developing successful lead generation programs using multi-channel strategies with ability to plan, execute and measure and ability to learn from previous campaigns to improve future performance.
• Self-starter and fast learner to manage multiple projects' scope, budget and schedule to achieve timely completion.
• Travel is required (25%); this will be across EMEA and internationally.
EPIC Attributes (Bio-Techne values):
Empowerment
Set goals and monitor KPI’s for the direct reports. Assess results and adapt as necessary to ensure continuous improvement of support.
Ability to collate and produce comprehensive reporting. Monthly, Quarterly and Management review
Passion
Love science, give it everything, maximise opportunities and be a strong brand ambassador.
Provide guidance and support to other team members and departments.
Excellent attention to detail, time management and process management.
Innovation
Outstanding problem solving and interpersonal skills.
Self-directed and creative.
Contribute to the success of the team and by challenging and offer suggestions/ ideas and feedback.
Collaboration
Work closely with all departments within EMEA to ensure superior customer support.
Work closely with peer Leaders to ensure consistency of service across regions and brands.
Work closely with Technical & Service departments to ensure quality of support.
Support the NPS program and perform account recovery when scores indicate customer dissatisfaction.
Negotiating and influencing skills.
Bio-Techne is committed to product quality, customer satisfaction, continued improvement, minimising environmental impacts and conserving natural resources. Environmental and quality management is an integral core value and vital part of the Bio-Techne culture.