Minimum Requirements/Qualifications:
• Fluent written and spoken English.
• Experience of working in a customer focused environment.
• Supervisory/management experience
Skills required/desired:
• Ability to demonstrate a passion for customer service.
• Exceptional attention to detail, time management, and organisational skills
• Previous experience for delivering training and coaching to teams.
• Possess excellent IT skills, including experience of working with ERP/CRM platforms.
• Qualification and Knowledge of Dangerous Goods by Air (IATA)
• Forklift License - counterbalance.
• Experience using Microsoft D365, Salesforce and multiple courier shipping platforms.
• First Aid
• Fire Marshal
Personal Qualities:
• Professional demeanour
• Enjoy working as a team to deliver results, learn and share knowledge.
• Ability to remain calm under pressure.
• Ability to handle complaints and difficult situations.
• Flexible attitude to cover work as required.
• Ability to work in a fast-paced environment to tight timelines.
• Strong interpersonal skills and a collaborative management style
• General business skills such as negotiation, strong organizational skills and problem solving.
EPIC Attributes:
Empowerment
Set goals and monitor KPI’s for the direct reports. Assess results and adapt as necessary to ensure continuous improvement of support
Ability to collate and produce comprehensive reporting. Monthly, Quarterly and Management review
Passion
Love science, give it everything, maximise opportunities and be a strong brand ambassador
Provide guidance and support to other team members and departments
Excellent attention to detail, time management and process management
Innovation
Outstanding problem solving and interpersonal skills
Self-directed and creative
Contribute to the success of the team and by challenging and offer suggestions/ideas and feedback
Collaboration
Work closely with all departments within EMEA to ensure superior customer support
Work closely with peer Leaders to ensure consistency of service across regions and brands
Negotiating and influencing skills
Bio-Techne is committed to product quality, customer satisfaction, continued improvement, minimising environmental impacts and conserving natural resources. Environmental and quality management is an integral core value and vital part of the Bio-Techne culture.