Minimum Requirements/Qualifications:
General Education exam passes (or equivalent) in German, English and Maths
Experience of working in a customer focused environment
Fluent written and spoken German and English is essential
Possess excellent IT skills, including experience of working with ERP/CRM platforms
Skills required/desired:
A commitment to total customer satisfaction
Conscientious, articulate, and possesses excellent presentation and teaching skills
A commitment to total customer satisfaction
Strong organisational and administration skills
Additional Language skill would be beneficially but not essential
Working knowledge of Microsoft D365 and or Salesforce desirable but not essential
Personal Qualities:
Ability to demonstrate a passion for customer service
Excellent telephone manner
Exceptional attention to detail, time management, and organizational skills
Excellent written and verbal communication skills
Ability to perform a wide variety of tasks and multi-task efficiently
Professional demeanour
Ability to remain calm under pressure
Ability to handle complaints and difficult situations
Ability to work in a fast-paced environment
EPIC Attributes:
Empowerment
Set clear goals to help ensure continuous improvement of support
Enjoy working as part of a team to deliver results, learn and share knowledge
Passion
Provide guidance and support to other team members and departments
Excellent attention to detail, time management and process management
Innovation
Outstanding problem solving and interpersonal skills
Self-directed and creative
Contribute to the success of the team and by challenging and offer suggestions/ideas and feedback
Collaboration
Work closely with all departments within EMEA to ensure superior customer support
Work closely with peers to ensure consistency of service across all areas
Bio-Techne is committed to product quality, customer satisfaction, continued improvement, minimising environmental impacts and conserving natural resources. Environmental and quality management is an integral core value and vital part of the Bio-Techne culture.