412 Squash Association Site Monitor

Role and Responsibilities

The Site Monitor is responsible for managing the 412 Squash Court floors, being responsive to members and guests by ensuring that all players are adhering to the facilities policies and codes of conduct. This person also maintains the tidiness of the space, and answers questions related to court facilities, programming and squash memberships. The site monitor also assists in gathering contact information and sales and serves as a liaison and ambassador between all constituents of the 412 Squash Association - the customer, coaches, campus safety, and facilities teams.

Specific Responsibilities

Essential Functions

• Arrive 30 minutes early to prepare the setup for all courts

• Responsible for the opening/closing of courts and any necessary setup and breakdown

• Ensure that all equipment is stored securely in the right place at the conclusion of each session

• Greeting all players, spectators and caregivers and welcoming them to the 412 Squash Center

• Maintain a clean, safe and organized facility ensuring that all bags and jackets are stored on hooks

• Ensure that students are supervised and engaged at all times

• Ensure that players are adhering to facility policies and procedures and refraining from using their cell phones

• Develop client relationships and encourage referrals for new memberships

• Administer first-aid and emergency care to any player or spectator in need of assistance

• Work as a team with all building departments

• Communicate and report on all covered squash sessions with the Director of Auxiliary Programs and the Director of Squash

• Available to work occasional weeknight special events and/or squash programming on weekends

• Other duties and responsibilities as assigned by supervisor

Other Functions

• Be knowledgeable about all programs and activities offered by the 412 Squash Association

• Promote 412 Squash Association programs and services

• Assist with keeping the 412 Squash Center tidy and clean

• Attend all 412 Squash Association meetings and trainings

Requirements

• Strong communication skills

• Customer service oriented

• Previous experience working in customer service and education is a plus

• Capacity to multitask

• Be a team player and show a willingness to learn new things and seek professional development opportunities

• Passion for fitness, health and wellness coaching and teaching

• AED/First Aid CPR certified

• Must complete sexual harassment and mandated reporter trainings

• Must complete the requisite background check and provide proof of citizenship or legal status

• Must show up on time and clean up before leaving

• Must communicate any absences in advance

• Must be willing to attend meetings and assist in any special events

Spence is committed to an equitable program and a diverse faculty and student body. We therefore actively seek candidates from diverse backgrounds. 

Please note that the School has a mandatory COVID-19 vaccination policy, which requires that all employees be fully vaccinated and provide proof of vaccination.