412 Squash Association Site Monitor

Role and Responsibilities
The Site Monitor is responsible for managing the 412 Squash Court floors, being responsive to members and guests by ensuring that all players are adhering to the facilities policies and codes of conduct. This person also maintains the tidiness of the space, and answers questions related to court facilities, programming and squash memberships. The site monitor also assists in gathering contact information and sales and serves as a liaison and ambassador between all constituents of the 412 Squash Association - the customer, coaches, campus safety, and facilities teams.
This position will cover weekend shifts: Fridays from 2:30-9:00 P.M.; Saturdays and Sundays 8:30 A.M. - 4:00 P.M. In addition, the weekend site monitor may be asked to cover weekday shifts when needed.

The position will officially begin on Friday, September 5th, with required paid onsite training scheduled prior to that date. 

Specific Responsibilities & Essential Functions
● Arrive 30 minutes early to prepare the setup for all courts
● Responsible for the opening/closing of courts and any necessary setup and breakdown
● Ensure that all equipment is stored securely in the right place at the conclusion of each session
● Maintain a clean, safe and organized facility
● Greeting all players, spectators and caregivers and welcoming them to the 412 Squash Center
● Supervise and engage students at all times, ensuring players adhere to facility policies and procedures
● Administer first-aid and emergency care to any player or spectator in need of assistance
● Respond promptly and accurately to all weekend customer email inquiries
● Develop client relationships and encourage referrals for new memberships
● Be knowledgeable about and promote 412 Squash Association programs and services
● Attend all 412 Squash Association meetings and trainings
● Work as a team with all building departments
● Available to work occasional weeknight special events and/or squash programming
● Communicate and report on all covered squash sessions with the Director of 412 Programming
● Other duties and responsibilities as assigned by supervisor

Requirements
● Strong communication skills
● Being customer service-oriented with previous experience in customer service and education is a plus
● Capacity to multitask
● Be a collaborative team member eager to learn and grow professionally
● Passion for fitness, health and wellness coaching and teaching
● Punctuality and thorough cleanup of the facility before leaving are required
● Provide advance notice for any absences
● Be willing to attend meetings and assist with special events
● AED/First Aid CPR certified
● Complete sexual harassment and mandated reporter trainings
● Successfully pass a background check and provide proof of citizenship or legal status

Spence is committed to an equitable program and a diverse faculty and student body. We therefore actively seek candidates from diverse backgrounds.