Title Loans Manager

The title Loans Manager preserves company assets by controlling delinquent loans though contacting customers, sending letters, setting up repayment plans, processing repossessions, foreclosures, charge offs, recoveries, bankruptcies, impounds and skip claims.

Perfects liens on Titles, Deeds and processes paid off loans in a timely and accurate manner.

Essential Functions & Responsibilities:

• Make contact with customers on delinquent loans in the attempt to set up a repayment plans. Takes appropriate action when repayment plans are not fulfilled.
• Work with third parties to recover and sale collateral. Processes skip and collateral damage claims.
• Completes charge offs and sends charge offs to collections or attorney based on company policy. Processes and accounts for all recoveries.
• Follows policies, procedures, regulation and legal requirements to ensure the company remain in compliance. Stays current on collection practices or changes with compliance. Notifies management of any trends in loan underwriting that may have contributed to delinquent/charged-off loans.
• Processes all bankruptcies and tow notifications by taking immediate action when receiving any bankruptcy or tow notifications to ensure the company remain on compliance while protecting the collateral.
• Completes end of month collection reports
• Perfects liens on vehicle titles and corrects rejections
• Completes the paid loan process which includes releasing liens, issuing Gap refunds and sending customers all required paid loan documents
• Tracks and monitors all Title Loans to ensure accurate communication with customers
• Performs other job-related duties as assigned.

Knowledge and Skills:

• Experience- One year to three years of similar or related experience.
• Education-A high school education or GED.
• Interpersonal Skills- Work involves personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
• Other Skills- Talks to others to convey information effectively. Communicates effectively in writing as appropriate for the needs of the audience. Maintains confidentiality related to company operations and work-related information. Computer operating systems; e.g. Microsoft Windows

Notifications and Disclaimers:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required to perform the job. Reasonable accommodations may be made to enable individual’s disabilities to perform the essential functions.

The duties and responsibilities described in this document are not a comprehensive list. The scope of the job may change, and additional tasks may be assigned as necessitated by business demands.

Physical Requirements:

Individuals may need to sit or stand for prolonged periods working on a computer. The role may require you to walk, primarily on a level surface, for periods during the day. The job may also require reaching above shoulder heights, below waist or lifting up to 15 pounds to file documents or store materials throughout the day.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. For the most part ambient room temperatures, lighting and traditional office equipment as found in a typical office environment.

EEO Statement:

Flex Revolution is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.