Community and Donor Engagement Specialist

PRINCIPAL ACCOUNTABILITY

The primary responsibility of the Community and Donor Engagement Specialist (CDES) is to develop and execute an outreach program with initiatives focused on expanding awareness of Carter BloodCare (CBC) in the Hispanic/Latino, Black/African-American, and other historically underrepresented communities in the blood donor base.

The CDES performs and coordinates a wide range of activities, such as helping create the strategic plan and organizing day-to-day operations. This position demonstrates an understanding of and commitment to quality healthcare, blood donation, multiculturalism, and community health. The CDES displays excellent customer service, acting as a key public-facing liaison and working closely with Donor Recruitment, Collections, Medical Services, Marketing, and Public Relations.

This position requires the ability to work at least 8 hours per day, 40 hours per week. Frequent work during evening and weekend hours is required.

This position requires fluency in English and Spanish. Candidates must be able to read, write, and speak Spanish proficiently to communicate with clients and donors.

Regular full-time attendance is required during normal working hours.

EDUCATION

• Bachelor’s Degree, from an accredited four-year college or university in marketing, business, communications, minority studies, or other related field; or the equivalent of four years of related experience in sales, marketing, non-profit, or community engagement

EXPERIENCE

• Minimum of 2 years of experience with non-profit fundraising, public administration, or outreach activities
• Blood banking experience, preferred
• Bilingual (Spanish), required for Hispanic Outreach

SKILLS AND KNOWLEDGE

• Proficient computer knowledge required (i.e., Microsoft Office Suite, Dynamics); Adobe Photoshop and PDF-Reader/Writer, preferred
• Ability to build rapport with individuals from a wide variety of cultures, experiences, and backgrounds, with a strong commitment to diversity, equity, and inclusion
• Excellent written and verbal communication skills, including public speaking and presentation skills, both in-person and virtual
• Strong facilitator and collaborator; Ability to work effectively with others to deliver high-quality programs and initiatives
• Highly effective in establishing processes, clearly defining expectations, managing projects and events, and assessing outcomes
• Comfortable working independently; Flexible with ambiguity with position and program evolution
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public; Excellent customer service skills
• Considerable knowledge of functions, activities, requirements, procedures, objectives, and regulations of event planning and community engagement
• Strong knowledge of local and state governmental issues related to the impact on the blood banking industry, non-profit community involvement, and health equity in blood donations
• Ability to start and persist with specific courses of action while exhibiting high motivation and a sense of urgency; Ability to use a systematic approach in solving problems through analysis of the problems and evaluation of alternative solutions; specifically, to maintain timely delivery

Carter BloodCare is an EEO/Affirmative Action employer. Carter BloodCare provides equal employment opportunities (EEO) to all employees and applicants and will not discriminate in its employment practices due to an employees or applicants race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic, and veteran or disability status. In addition to federal law requirements, Carter BloodCare complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Carter BloodCare is a Pro Disabled & Veteran Employer.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.