Operations Manager

“Sanitas is a global healthcare organization expanding across the United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education and resources for our patients. We strive to attract professionals who believe in our mission, vision and are dedicated to the service of our patients and their families creating a memorable experience through compassion, respect, and kindness.”

Job Summary

An Operations Manager will be responsible for overseeing and optimizing the operational aspects of a healthcare facility, ensuring the efficient and effective delivery of clinical services. They will play a crucial role in coordinating various operational activities, implementing protocols, and collaborating with different departments to enhance the overall functioning of the clinical setting.

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strategic Planning - Develop and implement operational strategies aligned with the clinical goals and objectives. Work closely with senior management. Contribute to the development of policies and procedures that enhance clinical operations.
• Team Leadership - Supervise and lead a team of operational staff, including scheduling, training, and performance management. Foster a collaborative and positive work environment, promoting teamwork and open communication among staff members.
• Resource Management - Monitor and manage resources, including staffing levels, equipment, and supplies. Optimize resource allocation. Ensure efficient clinical operations. Meet patient care demands while maintaining cost-effectiveness.
• Quality Assurance - Implement quality assurance measures. Continuously assess and improve processes. Ensure compliance with healthcare standards and regulations. Enhance the quality of patient care and overall operational efficiency.
• Workflow Optimization - Analyze and streamline clinical workflows. Identify and address bottlenecks or inefficiencies in operational processes.
• Collaboration and Communication - Act as a liaison between healthcare professionals, administrative staff, and external stakeholders.
• Regulatory Compliance - Stay updated on healthcare regulations and accreditation standards.
• Emergency Preparedness - Develop and implement emergency response plans. Coordinate with relevant authorities and agencies in emergency situations.
• Data Analysis - Utilize data and performance metrics. Implement data-driven decision-making processes. Assess and improve clinical operations. Enhance overall efficiency.

Supervisory Responsibilities

This position requires a comprehensive approach that focuses on providing quality healthcare services while maintaining efficient operations. It involves managing various aspects, including employee time and productivity management, patient care, administrative tasks, financial management, and regulatory compliance.

Required Education

• Associate’s degree.

Required Experience

• Proven experience in healthcare operations management.

Required Licenses and Certifications

• N/A

Required Knowledge, Skills, and Abilities

• Strong leadership and team management skills.
• Knowledge of healthcare regulations, accreditation standards, and quality improvement methodologies.
• Excellent communication and interpersonal skills.
• Analytical mindset with the ability to use data for decision-making.
• Electronic Medical Records experience needed.

Preferred Qualifications

• Bachelor’s degree is preferred but can be substituted with related experience in healthcare administration, business, or a related field.
• Proven experience in healthcare operations management, preferably in a clinical setting.

Financial Responsibilities

Budget Responsibilities

Languages

Travel

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

While performing the duties of this job the employee is regularly required to work standing up, walk, use hands to operate tools and equipment and must be able to exert regularly up to 10 pounds of force, frequently exert 30 pounds of force and occasionally exert 50 pounds of force to constantly perform the essential job functions. The employee will be frequently required to reach with hands and arms, bend, balance, kneel, crouch, crawl, push, and pull. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Environmental Condition

Inside: The employee is subject to environmental conditions, protection from weather conditions but not necessarily from temperature changes. The worker is subject to noise; there may be sufficient noise to cause the worker to shout in order to be heard above ambient noise level.

Physical/Environmental Activities

Please indicate with an X the frequency for the activities that apply to the essential functions of the job based on the chart below. Please select Not Required for physical demands that aren’t essential to job performance.