Care Coach

“Sanitas is a global healthcare organization expanding across the United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education and resources for our patients. We strive to attract professionals who believe in our mission, vision and are dedicated to the service of our patients and their families creating a memorable experience through compassion, respect, and kindness.”

Job Summary

The Care Coach is a nationally certified medical assistant who works directly with patients in one-to-one encounters and group sessions to reinforce self-management of their chronic condition while closely monitoring their established care plan goals.

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Promote Patient Care Plan goals and reinforce lifestyle modification.
• Conducts patient face to face visits and group workshops within their assigned center.
• Ensure that patients with Chronic Conditions are being seen in a timely manner and in their preferred mode of learning. Ensure that patients with Chronic Conditions are being seen in a timely manner and in their preferred mode of learning.
• Care Gap Closure - Collaborates with the Center to ensure patients complete their applicable preventive care gaps.
• Promote established care plan goals and reinforce lifestyle modification education.
• Interdisciplinary Care Team - Participates in center team meetings including huddles, PODs and direct communication with providers and the care team.
• Works with the Care Educator RN and the Care Team to collaboratively discuss complex patient cases.
• Documentation - Accurately documents patient information into the EMR system.
• Ensure all Health Coaching activities with patients are accurately documented within our population health platform.
• Health Promotion - Participates in health fairs and health promotion events.
• Ensure there is a Care Programs presence at both Santias and FL Blue events.
• Build trusting relationships with patients. Identifies and meets with same day patients who will benefit from the care education program.
• Provide coaching services at the POC.
• Complete a care plan for each patient enrolled in the Care Program.
• Create a plan of care for the patient based on the chronic condition, lifestyle changes recommended by the provider and the goals jointly established with the patient.
• Ensure that the patient and the care team are aware of the healthcare goals and the interventions established between the Health Coach and the patient.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Required Education

• High school diploma or equivalent.
• Graduation from a nationally accredited Medical Assistant (MA) program.

Required Experience

• Two years Medical Assistant experience in primary care setting is required.

Required Licenses and Certifications

• Active MA national certification.
• Certified Clinical Health Coach (certification required to be obtained within the first 4 months of employment).
• CPR/BLS for Healthcare Providers is required.

Required Knowledge, Skills, and Abilities

• Experience in Microsoft Word, Excel, PP.
• Must always have excellent oral and written communication skills with evidence-based data and etiquette.
• Ability to think on their feet to solve problems for patients while achieving care program team goals.
• Must be detail-oriented to ensure accuracy of reports and data.
• Ability to maintain effective and organized schedules to ensure timely patient flow.
• Ability to manage stressful and fast paced work environments.
• Performs other assigned duties by the Lead Educator RN and/or Center Manager.

Preferred Qualifications

• Experience working with chronic disease education management is preferred.

Financial Responsibilities

Budget Responsibilities

Languages

Travel

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

While performing the duties of this job the employee is regularly required to work standing up, walk, use hands to operate tools and equipment and must be able to exert regularly up to 10 pounds of force, frequently exert 30 pounds of force and occasionally exert 50 pounds of force to constantly perform the essential job functions. The employee will be frequently required to reach with hands and arms, bend, balance, kneel, crouch, crawl, push, and pull. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Environmental Conditions

Inside: The employee is subject to environmental conditions, protection from weather conditions but not necessarily from temperature changes. The worker is subject to noise; there may be sufficient noise to cause the worker to shout in order to be heard above ambient noise level.

Physical/Environmental Activities

Please indicate with an X the frequency for the activities that apply to the essential functions of the job based on the chart below. Please select Not Required for physical demands that aren’t essential to job performance.