Clinical Care Assistant I

“Sanitas is a global healthcare organization expanding across the United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education and resources for our patients. We strive to attract professionals who believe in our mission, vision and are dedicated to the service of our patients and their families creating a memorable experience through compassion, respect, and kindness.”

Job Summary

The Clinical Care Assistant aids in the examination and treatment of patients, under the direction of a physician or nurse in Medical Centers. This is an entry level minimal experience medical assisting position with opportunity to obtain on the job training and progress into a higher-level role once certifications are attained. The position will require some nights and weekends.

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assist with daily patient flow in areas as needed.
• Gives direct patient care and performs indirect patient care activities and laboratory tests, under the direction of a physician or nurse.
• Interview patients, measure vital signs and record information on patient charts.
• Greet and escort patients to the examination room. Adhere to HIPAA regulations and maintain patient confidentiality.
• Assist providers in assessing a comprehensive and accurate picture of the patient's health, facilitating informed decision-making and high-quality patient care.
• Performs supervised procedures such as, but not limited to, EKG, vaccines and medications via IM/SC/ID/Oral and assists in procedures/treatments as requested by physician.
• Performs supervised lab work once the skill has been signed off by a nurse or physician as per physician orders and prepares instrumental equipment for sterilization.
• Perform basic laboratory tests and procedures, such as phlebotomy and venipuncture procedures for specimen collection.
• Adheres to Nursing Department policies and procedures.
• Process and handle tubes and specimens according to laboratory protocols.
• Checks equipment and supplies prior to use for function, inspection, and expiration date.
• Maintains quality control (i.e. Glucometer, eyewash, and refrigerator temperature) and cleaning logs as needed for the department. Reports malfunction of medical equipment and safety issues to supervisor.
• Complies with Infection Control and OSHA Regulations (handling and disposal of biomedical waste) for the center as per regulations.
• Helps direct patients to the appropriate departments for continuum of care.
• Helps patients understand the various services available to optimize the patient's care and experience at Sanitas.
• Complete Pre-visit planning prior to patient's visit, within 72 hours.
• Ensure a complete review of all pertinent records, including labs, DI, and referrals prior to patient's visit. Perform a complete in-take of a patient's visit in preparation for the appointment.
• Referrals - Ensure complete and timely processing of patient referrals and follow up to resolve any outstanding referral requests. Talk to the patient and recommend the MySanitas app to view their referral options.
• Telephone encounters - Ensure timely review and resolution of all assigned telephone encounters within the timeframe specified in the TE policy, including follow-up with patient as needed.
• Handle and process various types of specimens including blood, urine, and other bodily fluids with attention to proper collection, labeling, storage, and transportation techniques.
• Maintain Quality Controls by performing QC tests and maintaining QC records.
• Possible job function if in Tennessee or New Jersey - Pediatric care: administer care to pediatric patients, (example - properly administering pediatric vaccines.)

Supervisory Responsibilities

This position has no supervisory responsibilities

Required Education

• High school diploma or equivalent.
• Completion of a medical assistant training program.
• Medical Assistant Diploma from a College/University/Technical School or be enrolled in Sanitas MA Apprenticeship Program or a healthcare field diploma (Certified Nurse Assistant, Patient Technician) with 1+ year’s experience in lieu of MA diploma.

Required Experience

• One (1) year of Medical Assistant, CNA, patient technicians, or Home Health Aid experience.

Required Licenses and Certifications

• BLS certification

Required Knowledge, Skills, and Abilities

• Ability to process and handle confidential information with discretion.
• Proficient in medical terminology.
• Any combination of education, training, and experience which demonstrates the ability to perform the duties and responsibilities as described including related work experience.
• The position will require some nights and weekends.

Preferred Qualifications

• Experience in electronic medical records systems (eCW preferred), Excel, Word, and PowerPoint.
• Previous experience working in a medical office setting.
• Phlebotomy certification.
• Experience in Pediatric care and be knowledgeable of pediatric terminology and preferred experience in administering care to pediatric patients.

Financial Responsibilities

Budget Responsibilities

Languages

Travel

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job the employee is regularly required to work standing up, walk, use hands to operate tools and equipment and must be able to exert regularly up to 10 pounds of force, frequently exert 30 pounds of force and occasionally exert 50 pounds of force to constantly perform the essential job functions. The employee will be frequently required to reach with hands and arms, bend, balance, kneel, crouch, crawl, push, and pull. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Environmental Conditions

Inside: The employee is subject to environmental conditions, protection from weather conditions but not necessarily from temperature changes. The worker is subject to noise; there may be sufficient noise to cause the worker to shout in order to be heard above ambient noise level.

Physical/Environmental Activities

Please indicate with an X the frequency for the activities that apply to the essential functions of the job based on the chart below. Please select Not Required for physical demands that aren’t essential to job performance.

We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive, and equitable culture for our employees and communities.

This job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the company. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder’s responsibility.