Lead Clinical Care Assistant

“Sanitas is a global healthcare organization expanding across the United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education and resources for our patients. We strive to attract professionals who believe in our mission, vision and are dedicated to the service of our patients and their families creating a memorable experience through compassion, respect, and kindness.”

Job Summary

The Clinical Care Assistant Lead aids in the examination and treatment of patients, under the direction of a physician or nurse in Medical Centers. This is a medical assisting position for an experienced individual in the healthcare field who holds a Medical Assistant Diploma and a National Medical Assisting Certification CMA or RMA. This Clinical Care Assistant also holds additional certification in peripheral intravenous access. This Clinical Care Assistant is expected to perform duties under their scope unsupervised and be considered the superuser for their peers by upholding leadership skills. The position will require some nights and weekends.

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Interview patients, measure vital signs and record information on patient charts.
• Assist with daily patient flow in areas as needed.
• Gives direct patient care and performs indirect patient care activities and laboratory tests under the direction of a physician or nurse.
• Take appropriate action to maintain a safe and aesthetic environment.
• Performs EKG, and administration of vaccines and medications via IM/SC/ID/Oral and assists in procedures/treatments as requested by physician.
• Performs lab work as per physician orders and prepares instrumental equipment for sterilization.
• Insertion and preparation of peripheral intravenous catheter (IV line) and administration of fluids as directed by the physician.
• Adheres to Nursing Department policies and procedures.
• Checks equipment and supplies prior to use for function, inspection and expiration date; reports malfunction of medical equipment and safety issues to supervisor.
• Maintains quality control (i.e. Glucometer, eyewash, refrigerator temperature and autoclave) and cleaning logs as needed for the department.
• Complies with Infection Control and OSHA Regulations (biomedical wastes, handling and disposal) for the center as per regulations.
• Ability to process and handle confidential information with discretion.
• Degree of teamwork and cooperation with personnel from other departments. 
• Maintain the logging system for different procedures as required and enter nursing procedures and other information in the computer system. 
• Check medical records and follow up obtaining missing results prior to patients' appointment.
• Able to rotate weekends, holidays, shifts and center location according to company needs.
• Monitor and enforce daily pre-visit planning and adherence to status changes in eCW performed by MA staff.
• Serve as communication liaison between Medical Office Manager, Providers and MA staff to assure better patient flow. 
• Ensure all supplies/forms are fully stocked.
• Assist with preparing clinical supplies orders for Office Manager and/or Nursing staff. 
• Monitor eCW inbound messages and buckets to ensure they are being answered in a timely manner. 
• Monitor available appointment slots including canceled, missed, no show visit status and work with the team to fill those slots. 
• Support Patient Engagement efforts in the center including training and enforcing the Patient Portal. 
• Support periodic training and/or re-training as scheduled by the Medical Office Manager and/or Nursing Staff.
• Perform other duties as assigned by the supervisor.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Required Education

• High School or Technical school education.

Required Experience

• Two (2+) years of Medical Assistant experience.

Required Licenses and Certifications

• Active Medical Assistant National Certification/Registration and BLS certification or other licensure with equivalent or superior skill set (i.e. EMT, Paramedic, LPN, etc.)
• Peripheral Intravenous (IV) training and certification.

Required Knowledge, Skills, and Abilities

• Proficient in eCW, Excel, Word, and PowerPoint.
• Ability to process and handle confidential information with discretion.
• Any combination of education, training, and experience which demonstrates the ability to perform the duties and responsibilities as described including related work experience

Preferred Qualifications

• Medical Assistant Diploma from a College/University/Technical School or be enrolled in Sanitas MA Apprenticeship Program or higher-level education diploma in the healthcare field (foreign Nurse/Doctor) in lieu of MA Diploma preferred.
• Phlebotomy certification preferred.

Financial Responsibilities

Budget Responsibilities

Languages

Travel

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

While performing the duties of this job the employee is regularly required to work standing up, walk, use hands to operate tools and equipment and must be able to exert regularly up to 10 pounds of force, frequently exert 30 pounds of force and occasionally exert 50 pounds of force to constantly perform the essential job functions. The employee will be frequently required to reach with hands and arms, bend, balance, kneel, crouch, crawl, push, and pull. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Environmental Conditions

Inside: The employee is subject to environmental conditions, protection from weather conditions but not necessarily from temperature changes. The worker is subject to noise; there may be sufficient noise to cause the worker to shout in order to be heard above ambient noise level.

Physical/Environmental Activities

Please indicate with an X the frequency for the activities that apply to the essential functions of the job based on the chart below. Please select Not Required for physical demands that aren’t essential to job performance.