“Sanitas is a global healthcare organization expanding across the United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education and resources for our patients. We strive to attract professionals who believe in our mission, vision and are dedicated to the service of our patients and their families creating a memorable experience through compassion, respect, and kindness.”

Job Summary

The Clinical Agent is responsible for assisting Sanitas patients with clinical and administrative needs related to services offered through the Sanitas App.

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Responsible for supporting patient services through digital channels.
• Utilizing digital channels to guide and support patients' needs.
• Assist, educate, and navigate patients in the Sanitas application.
• Understand patients' needs and assist in the guiding and/or resolution of needs within virtual channels or platform functionalities.
• Respond to patients' communications regarding clinical and operational needs. When applicable, route to providers or other services based on needs.
• Understand patients' needs and assist in the guiding and/or resolution of needs within our ecosystem of patient services.
• Assist providers with any clinical support through digital service channels.
• Partake in tele-visits to assist providers with necessary clinical processes.
• Support providers’ needs to ensure patients' needs are met.
• Take appropriate action to maintain a safe work environment.
• Adhere to work safety protocols and processes.
• Outstanding customer service and solves patients' inquiries.
• Meet service standards and understand processes and organization to identify the best path for resolution of patient needs.
• Complete knowledge of flow and functionality of virtual platforms, digital services and organization ecosystem.
• Understand patients' needs and assist in the guiding and/or resolution of needs within our ecosystem of patient services.
• Complete clinical processes during visits.
• Follow processes to complete MA clinical portions of patient visits.
• Complete MA part and provider needs to meet and resolve patient visits.
• Ability to process and handle confidential information adhering to HIPAA.
• Interact with patients' health information within EMR and safeguard it following company policies and standards.
• Perform other relevant duties as assigned by the supervisor.
• Support the team with any relevant task required.
• Positively impact team performance and resolve departmental needs.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Required Education

• High School graduate or equivalent.

Required Experience

• 1-2 years of healthcare/medical assistant experience.

Required Licenses and Certifications

• Medical Assistant National Certification or Diploma.

Required Knowledge, Skills, and Abilities

• Excellent grammar and spelling.
• Able to rotate nights, weekends, holidays, and shifts according to company needs.
• Any combination of education, training, and experience which demonstrates the ability to perform the duties and responsibilities as described including related work experience.

Preferred Qualifications

• ECW experience preferred.
• Telehealth experience preferred.
• Foreign Physician experience preferred.

Financial Responsibilities

Budget Responsibilities

Languages

Travel

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

While performing the duties of this job the employee is regularly required to work standing up, walk, use hands to operate tools and equipment and must be able to exert regularly up to 10 pounds of force, frequently exert 30 pounds of force and occasionally exert 50 pounds of force to constantly perform the essential job functions. The employee will be frequently required to reach with hands and arms, bend, balance, kneel, crouch, crawl, push, and pull. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Environmental Conditions

Inside: The employee is subject to environmental conditions, protection from weather conditions but not necessarily from temperature changes. The worker is subject to noise; there may be sufficient noise to cause the worker to shout in order to be heard above ambient noise level.

Physical/Environmental Activities

Please indicate with an X the frequency for the activities that apply to the essential functions of the job based on the chart below. Please select Not Required for physical demands that aren’t essential to job performance.