Care Coordinator

“Sanitas is a global healthcare organization expanding across the United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education and resources for our patients. We strive to attract professionals who believe in our mission, vision and are dedicated to the service of our patients and their families creating a memorable experience through compassion, respect, and kindness.”

Job Summary

The Care Coordinator will ensure smooth patient flow throughout the day by scheduling/rescheduling patient appointments, answering phone calls promptly, and multitasking effectively. The Care Coordinator will work with Sanitas policies and procedures to be the point of contact between the health insurance carrier or hospital and Sanitas facilities. The Care Coordinator plays an important role in customer service inside and outside the facility, as well as clinical data analysis to understand the reason behind the patient utilization of healthcare services. In addition to responsibilities within a single facility, this role often extends to cover multiple centers. 

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ensure smooth patient flow throughout the day by scheduling/rescheduling patient appointments, answering phone calls promptly.
• Evaluate outcomes of care with the interdisciplinary team by measuring intervention effectiveness with the team; implementing team recommendations.
• Engage and attract patients, solve problems and work as a team with the rest of the staff to provide the best customer service possible.
• Maintain a patient care database by entering new information as it becomes available; verify findings and reports; back up data. Ensure compliance with healthcare regulations and standards.
• Orient and educate patients and their families by meeting them. Explain the role of the patient care coordinator and initiate the care plan.
• Provide educational information in conjunction with direct care providers related to their health conditions treatments, procedures, medications reconciliation, available resources. and continuing care requirements.
• Develop interdisciplinary care plans and other case management tools by participating in meetings.
• Coordinate information and care requirements with other care providers resolving issues.
• Encourage Participation, creating an environment where all participants feel comfortable expressing their thoughts. Encourage open dialogue and active participation.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Required Education

• High school graduate or equivalent.

Required Experience

• 3-5 years’ experience in clinical or community resource settings.
• This position requires a clinical background.

Required Licenses and Certifications

• Medical Assistant License.

Required Knowledge, Skills, and Abilities

• Evidence of essential leadership, communication, education, and counseling skills.
• Proficiency in communication technologies (email, cell phone, etc.).
• Highly organized with the ability to keep accurate notes and records.
• Proficiency in medical terminology.
• Clinical Case Evaluation.
• Patient and customer management.
• Any combination of education, training, and experience which demonstrates the ability to perform the duties and responsibilities as described including related work experience. 

Preferred Qualifications

• Experience with health IT systems and reports is desirable.
• Local knowledge about and connections to community health care and social welfare resources are desirable.
• Advanced knowledge of Excel, and EHR preferred.

Financial Responsibilities

Budget Responsibilities

Languages

Travel

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

While performing the duties of this job the employee is regularly required to work standing up, walk, use hands to operate tools and equipment and must be able to exert regularly up to 10 pounds of force, frequently exert 30 pounds of force and occasionally exert 50 pounds of force to constantly perform the essential job functions. The employee will be frequently required to reach with hands and arms, bend, balance, kneel, crouch, crawl, push, and pull. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Environmental Conditions

Inside: The employee is subject to environmental conditions, protection from weather conditions but not necessarily from temperature changes. The worker is subject to noise; there may be sufficient noise to cause the worker to shout in order to be heard above ambient noise level.

Physical/Environmental Activities

Please indicate with an X the frequency for the activities that apply to the essential functions of the job based on the chart below. Please select Not Required for physical demands that aren’t essential to job performance.