IT Support Specialist

“Sanitas is a global healthcare organization expanding across the United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education and resources for our patients. We strive to attract professionals who believe in our mission, vision and are dedicated to the service of our patients and their families creating a memorable experience through compassion, respect, and kindness.”

Job Summary

The primary function of the IT Support Specialist is to identify, troubleshoot and resolve problems encountered by users of servers, desktop systems, network, Internet and other computer technology. They provide technical support to end-users regarding computer hardware and software. This position installs, sets-up and tests computers and other hardware and software. They train users in various software applications and network-related procedures.

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Follow department objectives, standards and procedures.
• Responsible for attending meetings and trainings as required.
• Receives and attends incidents and requests.
• Identifies, troubleshoots and resolves hardware, software, and network-related problems encountered by end-users of the Sanitas network, the Internet, PCs and other technology.
• Acts proactively to prevent issues.
• Trains end-users on the use and features of the operating systems and applications on the various platforms.
• Provides onsite and remote support.
• Will use service manager to log requests; monitors progress, tracks problem resolution, identify patterns of failure, research bug fixes and implements solutions. Communicates with the manager regarding unresolved problems.
• Acts proactively to prevent issues.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Required Education

• Associate’s degree with at least two years of coursework in computer sciences.

Required Experience

• Current experience providing technical desktop and network support in a large multi-platform and multi-operating systems environment.
• One year of experience and an MCP (Microsoft Certified Professional) certificate OR Comp TIA Certifications.

Required Licenses and Certifications

• N/A

Required Knowledge, Skills, and Abilities

• Knowledge of networking and AD environment.
• Collaboration and productivity tools (Google and/or Office).
• Exceptional written, verbal and presentation communication skills.
• Strategic and operational leadership skills.
• Ability to maintain confidentiality.
• Detail-oriented, well-organized critical thinker with strong analytical skills.
• Strong consultative relationship and interpersonal skills.
• Perform other assigned duties as required. 
• On Call Shifts.

Preferred Qualifications

• Bachelor’s Degree in Information Technology preferred.
• An MCP (Microsoft Certified Professional) certificate OR Comp TIA Certifications preferred.

Financial Responsibilities

Budget Responsibilities

Languages

Travel

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

While performing the duties of this job the employee is regularly required to work standing up, walk, use hands to operate tools and equipment and must be able to exert regularly up to 10 pounds of force, frequently exert 30 pounds of force and occasionally exert 50 pounds of force to constantly perform the essential job functions. The employee will be frequently required to reach with hands and arms, bend, balance, kneel, crouch, crawl, push, and pull. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Environmental Conditions

Inside: The employee is subject to environmental conditions, protection from weather conditions but not necessarily from temperature changes. The worker is subject to noise; there may be sufficient noise to cause the worker to shout in order to be heard above ambient noise level.

Physical/Environmental Activities

Please indicate with an X the frequency for the activities that apply to the essential functions of the job based on the chart below. Please select Not Required for physical demands that aren’t essential to job performance.