Sanitas is a global healthcare organization expanding across United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education and resources for our patients. We strive to attract professionals who believe in our mission, vision and are dedicated to the service of our patients and their families creating a memorable experience through compassion, respect, and kindness.

Position Summary

As a Quality Service Analyst, you will analyze the communications received by users in terms of complaints and recognitions, from different sources, to identify root causes and support process improvement.

Essential Job Functions

1. Register and assign user communications in the defined information system

2. Follow up and guarantee a timely and comprehensive response to users by those responsible.

3. Ensure the of root cause analysis for each complaint received

4. Follow up on the implementation and results of the improvements implemented, in order to reduce complaints for the same reason

5. Participate in the different quality programs defined by the company

6. Identify procedures and scenarios for the quality control of products and services

7. Process product reviews and inform the development team of defects and errors

8. Spot areas for improvement to enhance the product's efficiency

9. Research the current market for similar products and compare results

Required Education and Experience

• Bachelors degree in BA or relative career

• Excellent verbal and written communication skills

• Excellent Teamwork and collaboration

• Extensive experience in quality preferred

• Keen attention to detail

• Strong analytical and problem-solving skills

• Creative and innovative thinker

• Diligent and meticulous

• High regard for safety standards and quality control