Operations Learning & Deployment Manager

“Sanitas is a global healthcare organization expanding across United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education and resources for our patients. We strive to attract professionals who believe in our mission, vision and are dedicated to the service of our patients and their families creating a memorable experience through compassion, respect, and kindness.”

Job Summary

The Operations Learning & Deployment Manager is responsible for the overall Operational training, deployment and Implementation program at Sanitas Medical Centers to assure administrative and operational staff understand processes, workflows, systems functionalities, procedures, and responsibilities and are well versed and trained on their specific roles.  

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Responsible for planning, designing, developing, and implementing training content and materials for front desk and management personnel.
• Develop and conduct training sessions with specific groups as needed.
• Train all administrative and operational about responsibilities, duties, processes and EMR use.
• Design and improve all required elements to perform trainings and learning programs.
• Works with other areas of the organization such as Billing, referrals or patient experience, IT and others to assist with updates, validation, and implementation of training material.
• Keep up to date about the administrative and operational roles and functions
• Contributes to the development and schedule of training plans for the administrative and operational team
• Identify administrative and operational super users at the different locations who will constantly support the training of new hires.
• Develop and conduct training overviews and attend\s training change communication events.
• Work on schedules for on-site visits and hands-on training and rounds throughout all locations to identify training needs.
• Develop action plans to support and address training needs and challenges. 
• Schedules refreshers sessions for all admin support staff to go over workflows, processes and EMR use.
• Is able to identify super users at the different locations and uses the train the trainer methodology
• Maintain constant communication with the Executive team and reports on training progress weekly and monthly.
• Establish learning network with all identified super users
• Attend eClinicalWorks workshops to stay up to date with the latest upgrades when needed.
• Work with trainers to assist with the development, validation, and updating of training materials.
• Assist with the build, configuration, and testing of training environments.
• Assist in the development of policies and procedures for all areas of training responsibility.
• Complete all assigned project tasks and requirements within designated timelines.
• Maintain constant communication and reports on training progress.
• Responsible for onboarding and training of new employees.
• Drive the QA process to ensure the final product is accurate and complete.
• Conduct team meetings to discuss training related changes, communications, updates and improvements.
• Coordinate with locations a schedule with onsite training and refresher schedule.
• Follow established KPIs for the department
• Perform other duties as required by management

Supervisory Responsibilities

This position has no supervisory responsibilities

Required Education

• Relevant degree or any other job-related vocational coursework.

Required Experience

• 3 - 5 years of experience in the medical field.

Required Licenses and Certifications

• N/A

Required Knowledge, Skills, and Abilities

• Requires demonstrated ability of quality monitoring of all process
• Ability to accept accountability for assignments, timeliness and quality of work
• Excellent communication skills with all levels and amongst team leaders
• Strong consultative relationship and interpersonal skills
• Great Customer Service
• Excellent communication skills with all levels and amongst team leaders
• Possesses both written and verbal communication skills
• Ability to maintain confidentiality within HIPAA and compliance guidelines
• Detail-oriented, well-organized, and critical thinking with analytical skills

Preferred Qualifications

• eClinicalWorks knowledge
• Healthcare training experience

Financial Responsibilities

Budget Responsibilities

Languages

Travel

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job the employee is regularly required to work standing up, walk, use hands to operate tools and equipment and must be able to exert regularly up to 10 pounds of force, frequently exert 30 pounds of force and occasionally exert 50 pounds of force to constantly perform the essential job functions. The employee will be frequently required to reach with hands and arms, bend, balance, kneel, crouch, crawl, push, and pull. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Environmental Conditions

Inside: The employee is subject to environmental conditions, protection from weather conditions but not necessarily from temperature changes. The worker is subject to noise; there may be sufficient noise to cause the worker to shout in order to be heard above ambient noise level.

Physical/Environmental Activities

Please indicate with an X the frequency for the activities that apply to the essential functions of the job based on the chart below. Please select Not Required for physical demands that aren’t essential to job performance.

We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive, and equitable culture for our employees and communities.

This job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the company. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder’s responsibility.