Sanitas is a global healthcare organization expanding across United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education and resources for our patients. We strive to attract professionals who believe in our mission, vision and are dedicated to the service of our patients and their families creating a memorable experience through compassion, respect, and kindness.

Position Summary

The primary function of this is to provide service and support to the EMR (currently eClinicalWorks and its ecosystem of associated applications) users by identifying, troubleshooting, and providing support for clinical system users. The clinical Applications Specialist will configure, monitor, and provide training support for new features, expansion onboarding, and projects.

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Analyzes identify and troubleshoots EMR clinical system issues such as system down, slowness, and mapping issues.
• Provides configuration when setting up new providers and requesting licenses.
• Will assist in project tasks for implementations.
• Work tickets within the service manager and documenting actions taken to resolve and address the issues.
• Provide education and support for new feature deployments and major onboardings.
• Maintain inventory of bugs that they encounter when troubleshooting.
• Assist in maintenance audits of the system. This includes all sections of the Enterprise Directory. (Users, facilities, pharmacies, resources, buckets, security roles, etc.)
• Attend EMR workshop events and training.
• After-hour shifts are required on a per diem basis, including some weekends.
• Local Travel on a Per Diem basis.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Required Education and Experience

• Associate degree preferred.
• 3-year experience working with current EMR (eClinicalWorks) in both executable and cloud versions along with multiple modules such as (EMR, PM, EBO, KIOSK, HEALOW, etc)
• Comprehension of clinical application extensions, such as PACS, laboratory systems, and telehealth platforms.
• Demonstrated experience in training staff.
• Bi-lingual fluency in English and Spanish is preferred.
• Basic Skills and Knowledge in Excel, Word, and PDF.
• Understanding of EMR module
• Demonstrated experience in configuration.
• Knowledge of Clinical Terminology
• Understanding basic healthcare billing terminology/ process
• Familiar with basic computer literacy

Knowledge, Skills and Abilities:

• Possesses both written and verbal communication skills
• Ability to maintain confidentiality within HIPAA and compliance guidelines
• Detail-oriented, well-organized, and critical thinking with analytical skills
• Strong consultative relationship and interpersonal skills
• Great Customer Service