1. Patient and Customer Management:
o Engages and attracts patients, solves problems and works as a team with the rest of the staff to provide the best customer service possible.
o Orients and educates patients and their families by meeting them; explaining the role of the patient care coordinator; initiating the care plan; providing educational information in conjunction with direct care providers related to treatments, procedures, medications, and continuing care requirements.
o Monitors delivery of care by completing patient rounds; documenting care; identifying progress toward desired care outcomes; intervening to overcome deviations in the expected plan of care; reviewing the care plan with patients in conjunction with the direct care providers; interacting with involved departments to negotiate and expedite scheduling and completion of tests, procedures, and consults; reporting personnel and performance issues to the unit manager; maintaining ongoing communication with utilization review staff regarding variances from the care plan or transfer/discharge plan.
o Respects patients by recognizing their rights; maintaining confidentiality.
2. Clinical Case Evaluation.
o Review and analyze information in our EHR
o Develops interdisciplinary care plan and other case management tools by participating in meetings; coordinating information and care requirements with other care providers resolving issues that could affect smooth care progression; fostering peer support; providing education to others regarding the case management process.
o Evaluates outcomes of care with the interdisciplinary team by measuring intervention effectiveness with the team; implementing team recommendations.
o Maintains quality service by establishing and enforcing organization standards.
o Maintains patient care database by entering new information as it becomes available; verifying findings and reports; backing up data.
o Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
o Contributes to team effort by accomplishing related results as needed
o Ensures the permanent update of Date Bases, to improve patient care and treatments.
o Ensure continuity of care to patients
3. Insurance and Companys partnership:
o Work closely with the Insurance Company in order to improve patient care and treatment.
o Create and analyze statistical data.
o Liaison between the insurance company and Sanitas to improve patient flow through the system
4. Administrative tasks (backup of practice manager)
o Process daily cash collection and generate reports.
o Must be able to follow up and ensure policies and procedures are followed and work flexible schedules and locations.
o Ensure the proper use of medical and office supplies.
o Work closely with the manager, understating the work flow and functioning of the center.
