POSITION SUMMARY
The Sales and Event Manager oversees the selling and event process at the Reno-Sparks Livestock Events Center. Responsible for working in conjunction with other members of the sales and marketing staff, providing professional client services support in the contracting, planning, organization and management of events within the facility, monitoring the logistics of these events, supervising all staff and functions during event, and all event tasks after events are booked through the conclusion.
JOB DUTIES AND RESPONSIBILITIES:
- Responsible in accomplishing monthly and annual sales goals.
- Quotes rates, prepares bids, and/or formal license agreements/contracts for ticketed and non-ticketed events.
- Creates payment schedules and collects all deposits and final invoices
- Responds to inquiries and leads.
- Actively works to sell the RSLEC event spaces, including site visits
- Works with clients and Executive Director of Venue Sales and Events to create and execute contracts.
- Works closely with the RSCVA Sales Team
- Uncovers prospects and leads for future business through phone calls, emails, networking and outside appointments.
- Acts as a representative for the RSCVA at networking, public and private events.
- Meets and consults with client groups to plan and organize assigned meetings and/or events.
- Coordinates activities with the client, various service contractors and operations teams for assigned meetings and/or events.
- Guides clients in preparation of events by interpreting and explaining contract provisions, policies and procedures.
- Keeps clients informed as to status of deadline schedules, including but not limited to floor plan submissions, meeting room set-up specifications, insurance requirements and other relevant details.
- Follows up on outstanding payments prior to the event.
- Maintains a competent and motivated workforce by hiring, training, developing, coaching, and evaluating the performance of employees.
- Keeps employees informed of plans, schedules, policies, and procedures that affect their job performance.
- Provides timely and appropriate feedback regarding performance and work issues.
- Directly supervises the Event Coordinator and Event Coordinator I.
- Responsible for directly assigning tasks to Event Staff.
- Responsible for communicating event details to all required internal and external contacts to ensure events are effectively coordinated to meet and exceed customer expectations.
- Prepares cost estimates and monitors final billing adding in additional expenses where needed and closes out and creates final invoice after the event ends.
- Provides clear, concise, and timely communication of detailed requirements to operational departments.
- Oversees all aspects of facility operations related to events.
- Has a thorough understanding of building specific events (ticketed and non-ticketed, livestock, hay, dirt types, equestrian, animal).
- Monitors and supervises facility set-up when necessary.
- Serves as primary liaison between clients and facility departments during all phases of planning the event, during the event and closing the event.
- Produces event orders, reports, diagrams, etc.., outlining event requirements concerning facilities, equipment, catering needs, etc.
- Monitors in-house events, maintaining close contact with clients and facility staff to ensure successful events.
- Timely and courteous follow-up on all client requests, concerns, and problems.
- In conjunction with other departments, ensures all event requirements have been implemented according to RSCVA’s quality standards. Works with staff and others to resolve any outstanding issues.
- Attends appropriate planning, organization and other event and facility meetings in support of facility operations.
- Ensures customer satisfaction throughout event planning process and during event.
- Act as MOD during Events
- Always maintains high standards, positive attitude, professional appearance, and work ethic.
- Is knowledgeable in the RSCVA Safety Program and takes necessary steps to maintain a safe work environment. Adheres to safe work practices to prevent injuries.
- Consistently demonstrates positive, interpersonal relations with all constituencies; cooperates harmoniously with others in the accomplishment of the RSCVA’s strategic goals and objectives.
- Establishes and maintains effective working relationships with others.
- Adheres to attendance and punctuality requirements per RSCVA policy. Provides proper notification for absences and tardies. Takes corrective action to prevent recurring absences or tardies.
- Uses time effectively and constructively. Does not abuse supplies, equipment, and service.
- Observes all RSCVA and departmental policies governing conduct while at work (e.g., telephone and computer use, electronic messaging, smoking regulations, parking, breaks and other related policies).
- Perform other duties as assigned or requested.
BENEFITS: The Reno-Sparks Convention & Visitors Authority offers a comprehensive benefits package to all full-time employees:
- 100% employer paid Medical, Dental, Vision, Group Life, Long-term and Short-term Disability Insurance for employees.
- 50% employer paid Medical, Dental, Vision and Group Life Insurance for dependents.
- Enrollment in the Public Employees Retirement System of Nevada (100% employer paid contributions).
- Paid vacation and sick time.
- 12 paid holidays and 1 floating holiday.
- 457(b) Deferred Compensation plan.
- Additional voluntary supplemental insurance programs.
