Product Manager

Are you ready for a new career that will utilize your current arsenal of skills, while also preparing you for new opportunities?  

Stop searching and start your journey with Johns Hopkins Federal Credit Union.  As a Product Manager for JHFCU, you will be working collaboratively across the organization to identify member behavior, technology, process, and training.  Your skills and experience will be responsible for all aspects of the product lifecycle from identifying sales and growth opportunities through design and delivery.

Who are we?

It’s hard to find someone who hasn’t heard of Johns Hopkins, but did you know that JHFCU also serves our community and enriches the lives of our employees by fostering a culture of inclusion, shared purpose, and growth? For over 53 years JHFCU has been dedicated to positively transforming the lives of our members by providing trusted financial solutions, personalized services and unwavering support.  Together, we create an environment where both our members and employees can thrive and achieve their fullest potential.

Key Highlights of the Product Manger Role include:

• Develops a framework for identifying and reviewing new and existing products/services within assigned product lines. 
• Creates and maintains product performance plans, including product roadmaps, product guides, and performance reporting.

• Collaborates to review member experience and journey to ensure all aspects of the process help to achieve product performance expectations for service, growth, risk, etc..

• Collaborates with Marketing and Organizational Development to develop marketing plans and engagement strategies in line with product objectives and ensures that staff are fluent with product and product changes.

• Participates in the scoping and prioritization of enhancements and collaborates with other departments for functional requirements.

• Recommend areas for process and improvement and works with IT to ensure appropriate assessment and improvement.

• Coordinates usability testing, reviews, and evaluations to identify and address issues to enhance end-user experience. 
• Manage and evaluate external partner relationships to ensure relationships are meeting credit union goals and expectations.

At JHFCU, we understand the importance of work-life balance, which is why we offer a schedule that includes hybrid work schedule, a vibrant and convenient Canton location and paid time off for birthdays, and all major holidays. Our comprehensive benefits package further enhances the employee experience, featuring generous sick and vacation leave accruals, competitive compensation, a 401(k both career advancement and personal well-being.) plan with matching contributions, and a strong emphasis on continuing education to support professional growth. Additionally, we provide free parking and a host of other perks, making JHFCU an ideal workplace for those who value

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/certification and experience:

Bachelor’s Degree from an accredited college or university with a minimum of eight years progressive product experience in the banking or complimentary industry.   Fluency with storytelling, reporting tools (including Microsoft Excel), and analytical tools.

Must be a team player with the ability to establish and maintain engaging working relationships with people of diverse backgrounds.

PHYSICAL AND MENTAL ACTIVITY REQUIREMENTS OF THIS POSITION

Finger Dexterity: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.

Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.

Average Hearing: Able to hear average or normal conversations and receive ordinary information.

Repetitive Motion: Movements frequently and regularly required using the wrists, hands, and/or fingers.

Average Visual Abilities: Average, ordinary visual acuity necessary to prepare or inspect documents or products, or operate machinery.

Physical Strength: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.)

Reasoning Ability: Ability to apply logical or scientific thinking to define problems, collect data, establish facts, and draw conclusions. Able to interpret a variety of technical instructions and can deal with multiple variables.

Mathematics Ability: Ability to perform basic math skills and interpret personal finance concepts utilizing ratios and percents.

Language Ability: Ability to read periodicals, journals, manuals, dictionaries, thesauruses, and encyclopedias. Ability to prepare business letters, proposals, summaries, and reports using prescribed format and conforming to all rules of punctuation, grammar, diction, and style. Ability to conduct training, communicate at panel discussions, and make professional presentations. sentences; using normal word order with present and past tenses; using a good vocabulary.

WORKING CONDITIONS

None: No hazardous or significantly unpleasant conditions (such as in a typical office).