MAJOR DUTIES AND RESPONSIBILITIES
• Observe, report, and assess client self-administration of medication.
• Identify resources for clients to overcome barriers to care, such as transportation, housing, and childcare arrangements.
• Remain aware of current services offered by service providers, such as mental health, housing, and employment assistance.
• Maintain strict confidentiality in accordance with agency policies.
• Engages direct working relationships with and serves as primary point of contact for clients, facilitating medical and program services.
• Visits clients' homes on a regular basis
• Accompany clients to medical appointments, when required.
• Deliver in-home weekly or monthly health education and promote HIV self- management to clients.
• Communicate with Care Team members (Care Coordinator, primary care physicians and other health care providers) to facilitate client care.
• May meet with clients after primary care physician appointments to review and update care plan with the Care Coordinator.
• Meet with Care Team (including, but not limited to, Care Coordinator and primary care provider) to discuss client care issues and needs and facilitate client health care.
• Maintain documentation of all client encounters and complete reporting requirements according to organization standards.
• Track client information, schedules, files, and forms in a confidential manner
• Track client attendance at medical appointments and patient navigation sessions and initiate outreach and missed appointment procedures, as necessary.
• Attend and represent the organization at professional conferences, in-service trainings, and meetings at the request of or with the approval of supervisor.
• Accurate and timely documentation of service rendered.
• Accurate and timely billing for services rendered.
• Daily completion of service tracking logs.
• Conduct Rapid HIV testing.
• Participate in Networking events.
• Provide weekend (Saturday) coverage.
