Flight Support Specialist; Night Shift | Remote

Position Summary

The Flight Support Specialist plays a vital role in the team responsible for aircraft owner relationships, flight coordination and flight dispatch activities. This role is key in the communication chain between internal and external clients to ensure Part 91 and Part 135 trips are executed in a timely and efficient manner. This full-time exempt position is remote as defined by management and reports to the Director of Flight Support.

**This position is fully remote.

Schedule: Sunday thru Wednesday 6:00pm - 4:00am (PST)

Responsibilities

• Accountable as the primary contact relative to the scheduling and dispatching of aircraft and crew
• Support team effort through courteous and professional interaction, excellent communication, and a genuine desire to service our clients
• Promote and maintain a positive image of Clay Lacy Aviation and adheres to the highest level of ethics whether you are communicating verbally, in writing or in person
• Be sensitive to the aircraft owners’ needs by using varying degrees of discretion
• Be a good team member to all customer facing teams (Flight Crew, Aircraft Manager, Maintenance Manager, FP&A Reps) insupport of the responsible, safe and transparent management of aircraft
• Coordinate aircraft schedules according to owner requirements, crew availability, mechanical requirements, weather, and government regulation
• Responsible for the preparation, coordination, and communication of all applicable flight logistics including such items as trip itineraries, hotel reservations, ground transportation, catering, handling, over-flight permits, runway analysis, FBO and ramp reservations etc.
• Maintain relentless follow-up on all trip details and arrangements
• Maintain communications with the crew, aircraft owners and passengers as necessary regarding the status of trip details
• Support managed account aircraft utilization goals within team
• Submit owner approval requests to appropriate client representative, adhering to guidelines and requirements
• Ensure compliance with all applicable rules and regulations within Flight Support’s purview
• Ensure security checks and risk assessments are completed during the flight planning check
• Serve as liaison between the customer and various internal departments and external vendors, including preparing and maintaining communication between these groups
• Resolves customer requests, questions and concerns, which frequently require analysis of situations to determine the best use of resources
• Participate in OCC AOG or trip interruption resolutions
• Review the operational status of the fleet and irregular operation {IROP} recovery as well as threat analysis
• Other duties and tasks as assigned.

Ancillary Responsibilities and Sales Tasking

• Provide after hours phone coverage for charter requests, including fielding inquiries and coordinating appropriate responses with internal team.
• Be the lead on any recovery efforts or urgent requests

Key Performance Indicators

• Individual performance to internal and external customer satisfaction.
• Individual performance to established company process and policy

Skills & Competencies

• Excellent verbal / written communication skills
• Ability to provide high levels of customer service in a high stress and constrained environment
• Must be able to effectively communicate with all levels of CLA Management and its employees along with our customers & vendors
• Experience in resolving AOG and other trip interruption events
• Knowledge of a charter business and its components and requirements
• Entrepreneurial spirit to thrive in a fast paced and achievement- oriented environment
• Knowledge of FAR Part 135 and FAR Part 91 operations, restrictions, and requirements
• Prior experience with Avianis strongly preferred