Client Services Representative I

Position Summary
The Client Services Representatives (CSRs) are a central part of the Front Office Team. As the first and last impression of Clay Lacy Aviation, this high-profile department carries a special responsibility. The CSR’s demeanor should reflect the quality of Clay Lacy Aviation to our guests with a positive attitude. The ideal candidate will also have a warm welcoming smile, an outgoing personality and a can-do approach to any task!

Duties and Responsibilities
• Greets passengers, pilots, and flight attendants.
• Coordinates every detail of their arrival and departure including catering, ground transportation, hotel, restaurant, and golf reservations.
• Arrange fuel orders and other ground services for the aircraft.
• Answer customer emails and phone calls in a timely manner
• Perform Operator duties as required
• Ensure clients have a smooth reservation, arrival, and departure experience.
• Knowledge of Clay Lacy Aviation operations and attention to detail.
• Performs other front of house functions.
• Maintains Lobby clean and replenished
• Other responsibilities as requested or assigned.
• Other duties and tasks assigned

Competencies and Skills
• Create strong customer relations and deliver customer-centric solutions.
• Take on new opportunities and challenges with a sense of urgency and enthusiasm.
• Work collaboratively with others to meet shared objectives.
• Communicate a clear understanding of the needs of varied audiences and modes.
• Gain the trust and confidence of others through honesty, integrity, and authenticity.
• Must have a valid C Class Driver’s license with a clean driving record.
• This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends and holidays.
• Excellent communication skills with fluency in reading, writing, and spoken English
• Excellent personal presentation and interpersonal skills.
• Speaking -- Talking to others to convey information effectively.
• Coordination -- Adjusting actions in relation to others' actions.
• Time Management -- Managing one's own time and the time of others.

• Critical Thinking -- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Service Orientation -- Actively looking for ways to help people.
• Social Perceptiveness -- Being aware of others' reactions and understanding why they react as they do.
• Highly computer literate and proficient in Microsoft Suite
• Strong organizational skills
• Highly detail-oriented
• Comfortable working independently
• Thrives in a fast-paced environment
• Adept problem solver
• Deadline driven