Project Coordinator I

Summary: Coordinate, complete, and document project/change request tasks on time and within budget hours. Typical project tasks include table maintenance for policy management system, quality assurance testing of all system changes, maintaining and documenting changes on policy forms, rates, and manuals, and assisting with insurance department filings.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Organize, attend, and participate in all project/stakeholder meetings.
• Gather additional requirements/documentation, document and follow up on action items and decisions from meetings/emails/discussions.
• Provide regular updates to the Operations Project Manager and other stakeholders.
• Comply with all insurance, state, and SOX requirements.
• Design and implement Test Plans.
• Conducts quality assurance testing to ensure products perform according to requirements and within established guidelines.
• Complete all project tasks, change requests, and work orders by deadlines.
• Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project.
• Ensure stakeholder views are managed towards the best solution.
• Consults with and provides problem-solving assistance to team members on matters related to programs, projects, and activities.
• Maintains system and rate tables for policy management system.
• Prepares and maintains all agent manual rates and rules.
• Maintains documentation of changes on insurance policy forms, rates, and manuals.
• Maintains and updates the processing manuals with new information as testing is completed.
• Conducts training of home office personnel and agents/CSR’s on new product and/or system-related items.
• Maintains current knowledge of insurance underwriting or claims workflow, procedures, and system changes.
• Review requirements and design specifications to understand the scope, requirements, and function of the software product.
• Provides consultation and assistance on project planning, development, and implementation techniques.

Education and/or Experience:

Bachelor’s degree (B.A.) from a four-year college or university; or a minimum of 1-year experience in working in the insurance industry, preferably in the property and casualty insurance sector. Underwriting or Claims processing experience is a plus. Or equivalent combination of education and experience.

Required Knowledge and Experience:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Must have knowledge of spreadsheet software and word processing software. Excellent oral and written communication skills. Ability to develop constructive and cooperative working relationships with others, and maintain them over time. Excellent analytical and problem-solving skills. Ability to meet deadlines and follow through on all projects. Ability to keep up-to-date technically and apply new knowledge to your job. Must understand and support projects in relation to company needs and success.

Physical Requirements: The work environment is typical of an office setting, where the employee may occasionally lift and/or move up to 10 pounds.

The noise level in the work environment is usually moderate.

Nodak Insurance Company complies fully with all federal, state, and local employment laws and shall provide equal employment and advancement opportunities for all persons regardless of race, color, creed, religion, national origin, sex, sexual orientation, age, the presence of any mental or physical disability, status with regard to public assistance or marriage, or any other category protected by local, state or federal law.