Inside Sales Representative

Chicago Fire Football Club is a Major League Soccer team that was founded in 1997. Under new ownership, the Club recently returned to Chicago’s iconic Soldier Field, opened a new 50,000-square foot office in the heart of the city, and recently unveiled a premium state-of-the-art Performance Center in January 2025. With tremendous growth and expansion, the Club is laying the foundation for an audacious and ambitious vision that will transform the brand and the company in the coming years.
 
At Chicago Fire FC, we’re on a mission to entertain, serve, and unite Chicago by delivering excellence on and off the pitch to ensure a world-class experience. As a club we let our values guide everything we do: we uphold uncompromising integrity, show respect for all at all times, never settle for less, constantly innovate, and hold ourselves relentlessly accountable.

Position Overview:
Chicago Fire Football Club is seeking a dedicated Inside Sales Representative to join our team! Inside Sales Representatives are a part of a 9-month program designed to help you develop essential skills in sales and relationship-building while contributing to the overall revenue goals of the club.

The ideal candidate is a self-starter with a positive attitude and desire to learn. Whether you’re new to sales or looking to expand your experience, we value dedication, curiosity and team-oriented approach, the Club is committed to building and growing sales careers in professional sports. The role will report into the Club’s Inside Sales Managers and is expected to begin in August of 2025.

Job Responsibilities:

• Drive ticket sales and ticket sales revenue through execution of sales calls (up to 100 per day) and weekly meetings
• Achieve or surpass sales targets by utilizing levels of “hustle metrics” (calls, talk time, referrals, appointments)
• Generate new sales through season tickets and full-season equivalent (FSE) ticket packages
• Collaborate with colleagues to enhance and develop innovative group sales programs
• Meet or exceed individual and team sales goals
• Maintain accurate records of customer interactions in CRM system to ensure efficient tracking and follow-up
• Participate in sales, promotional, and team events to engage with new prospects and develop relationships during games and outside business hours
• Provide best-in-class customer service for all prospects and clients
• Maintain professionalism in all interactions daily by demonstrating excellent communication skills, responsiveness and openness to feedback
• Other duties as assigned

Required Qualifications:

• A motivated, results-oriented individual with a passion of exceeding goals
• Must display a strong work ethic and desire to build a career in professional sports
• Excellent interpersonal and communication skills
• Willingness to learn in a fast-paced environment
• Desire to be a sports sales industry leader
• Have friendly, professional and confident telephone manner
• Ability to work non-traditional hours, in non-traditional settings, including all home games (or other work events) that fall on nights, weekends, and/or holidays

Preferred Qualifications:

• Previous customer service or sales experience
• Bachelor’s degree
• Conversational Spanish language fluency

Compensation:

• This role offers an hourly rate of $16.81 and is commission eligible
• This role is classified as Full-time, non-exempt
• Additional benefits & perks: https://www.chicagofirefc.com/careers

Please note:

• Chicago Fire FC is committed to fostering, cultivating, and preserving a culture of diversity, equity, accessibility, and inclusion. Our diversity initiatives start with the recruitment and selection process; therefore, we’d like to welcome all diverse candidates to apply to opportunities within our Club.
• CFFC is committed to providing equal employment opportunity and maintaining a workplace for employees and applicants for employment that is free from discrimination.   The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, ethnicity, citizenship, age, veteran or military status, disability, sexual orientation, sexual orientation or expression, marital status or any other characteristic protected by law. This policy governs all aspects of employment, including hiring, promotion, compensation, discipline, termination, and access to benefits and training. 
  • If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact the People and Culture Department at peopleandculture@chicagofirefc.com to let us know the nature of your request and your contact information.    

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