Position Summary:
Audits, balances, and reports on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud.
Primary Responsibilities/Essential Functions:
- Audits, balances, and reports on any/all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information.
- Audits, Balances, posts, and reports on the front desk transactions to include but not limited to room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.
- Audits, balances, and prepares verifies and reports on room information to provide Rooms Management with a picture of how they are performing. Prepares and inputs statistics and income journal sheets for the preparation of daily reports.
- Balances and closes all bank ticket codes, daily.
- Runs night audit final after insuring all revenues are in balance nightly.
- Resolves guest complaints within scope of authority otherwise refer the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
- Notifies management of any problems resulting from guest complaints, intoxication, or disruptive behavior.
- Follows all safety policies and procedures. Reports potential safety issues to the manager whenever observed and takes immediate action to resolve in emergency situations. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. The team member has a responsibility to report defective, damaged, or lost PPE or equipment that does not fit properly to their Manager. Maintains strict compliance with the hotel's Hazardous Material (HAZMAT) program and familiarizes oneself with current MSDS. Reporting to work as scheduled (on time and on a regular basis) is an essential function of the job.
Other Responsibilities/Supportive Functions:
- Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested.
- Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sale.
- Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on the telephone.
- Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
- Perform the duties of a Guest Services Agent including express checkouts.
- Assists in taking and placing wake-up calls, as needed.
- May assist with In-Room Dining or amenity deliveries. Follows all standard food handling, sanitation, TIPS, and health department guidelines.
- Notifies management of unsafe conditions, needed maintenance of any equipment, and any accidents.
