Leader, Global Expansion

About RightNow Media

RightNow Media’s mission is to work with the global church to inspire people to love others before self and Christ above all. We serve the global church by providing streaming video resources that inspire and equip people to disciple and love others—at home, at work, at school, and in their communities. Currently, we serve over 25,000 subscribing churches worldwide. We value family, hard work, teams, and the power of stories. And we love the church.

We are proud to say that we’ve been a Certified Best Christian Workplace by the Best Christian Workplaces Institute for the past four years.

Job Description

The Leader of Global Expansion role resides on the Executive Leadership Team (ELT) and is responsible for the strategy, subscriber growth & operational execution of RightNow Media’s global outreach to serve 7000 churches (and growing) outside of North America. This leader will work closely with key stakeholders (see list directly below) in RightNow Media’s McKinney headquarters and across the global regions to define and deliver on the key goals for the global expansion program. The leader will strike a strong balance between a passion for RightNow Media’s mission to serve the global church and an ability to help the global initiatives to reach a financially sustainable position in each of the operating regions. In other words this leader will have to be part spiritual leader who embodies the ministry of RightNow Media and part business leader who understands how to drive forward the business development in each region.

Key Stakeholders to work with:

• RightNow Media President, Board of Directors and Executive Team:

  • Weekly meetings that include the President and other key stakeholders to discuss sales and operational progress.

  • Weekly Executive Team meetings to provide an update on global initiatives to other Executives at RightNow Media.

  • Presents to the Board of Directors twice a year on the growth and status of each region.

• Managing Director of NextGen (NG) Global Leaders, Jay Clark:

  • NG is our primary go-to-market partner that handles the contractual relationships with partners in the regions we are operating with across the globe.

  • We work with Jay and the NG team to clarify and define strategy, growth metrics & operational plans which take the form of a statement of work (SOW) that is a contract between RightNow Media and NG.

  • NG is responsible for executing the objectives outlined in the SOWs that are formulated for each region.

  • NG is also responsible for staffing their organization to fulfill the duties in the SOWs and will focus on areas such as sales, customer success and video production. RightNow Media will provide input on key staffing decisions for certain roles such as regional director positions.

  • The Managing Director of NG works closely with this leader on the execution of these plans and the controls that are used to monitor progress.

  • The Leader of Global Expansion will lead a weekly meeting that includes the Managing Director of NG along with the President of RNM and other strategic invited leaders to review progress on sales and operations and identify areas that need attention.

•  Regional Directors:

  • We currently have global operations in the following regions: Latin America, Asia Pacific (India & surrounding countries), Africa, United Kingdom, Australia/New Zealand, South Korea and the Middle East.

  • There are currently five regional directors that have responsibility for the locations outlined above and they are in most cases based in these regions with their teams that are working on these programs on behalf of RightNow Media.

  • Regional Directors have a contractual relationship with NG and are responsible for the strategy, subscriber growth and execution of the plan for their specific region. The directors are accountable for their plan to the Managing Director of NG. They also work closely with the Leader of Global Expansion.

  • The Regional Directors hire and manage the staff within their region.

•  RightNow Media Functional Leaders:

  • Each of the RightNow Media functional areas provides crucial assistance to the global regions in areas such as marketing program support, content development, sales training, software requirements, operational systems support, etc.

  • The RightNow Media functional leaders are directly involved in these plans and have in many cases allocated personnel on their teams to assist with activities that are being executed across the global regions.

  • The Leader of Global Expansion will work as a liaison between the regional directors and the functional leaders to confirm functional support that is needed for each region and align on these plans to ensure that regional objectives are met.

Essential Duties and Responsibilities:

• Work with the stakeholders in the ecosystem outlined above to define and clarify the global strategy and establish clear growth metrics and operational plans for each region that supports this strategy.

• Take the lead on setting sales and operating plans for the global regions each year. The Leader of Global Expansion will work with leaders across the ecosystem above to set these plans and ensure that the operating assumptions have been well vetted.

• Work with the RightNow Media content team to help strategize and coordinate the international content production efforts.

• Meet regularly with the regional directors to review progress with their initiatives and provide guidance where needed. Ensure that regional programs are on track as measured by the Key Performance Indicators (KPIs) documented in the Statements of Work for the annual plans

• Work with Jay Clark and the RNM leadership to evaluate new expansion opportunities in global regions using a structured vetting and decision-making process.

• Visit regional offices as needed to strengthen our relationships with global personnel, review progress, and identify steps that we can take to support these programs.

• Communicate the global strategy and progress against the global expansion program with the RightNow Media Executive Leadership team, Board members, and personnel across the company where needed.

• Meet weekly with the Managing Director of NG to address pertinent topics related to the program such as new partnering opportunities, recent operating results, issues that need management attention, and other areas.

Skills and Educational Requirements:

• B.A or B.S. degree

• Experience in leading teams; preferably on a global scale

• Strong operational background with emphasis on Sales and/or Customer Success

• Proven track record of working across cultures

• Strong analytical skills including the ability to get into operational details when necessary

• Ability to navigate a complex ecosystem to solve problems and and collaborate on programs related to RightNow Media’s global efforts

• Strong communication skills including the ability to communicate to senior leaders & and to individual contributors at more detailed level when necessary

• Experience in working with churches and other ministry organizations

Working Conditions: This is a full-time position that requires you to work normal US business hours, Monday through Friday. You will also be required to frequently adjust your schedule to accommodate video conference meetings with regions outside of US time zones. This position will require a moderate level of travel, both domestic and international. This position is based in the RightNow Media US office in McKinney, TX.

Reporting Structure

Reports to: President

Schedule

Full-time, Monday through Friday

Work Location

Office in McKinney, Texas (This is not a remote position.)

Benefits

• Competitive salary
• Retirement plan plus employer matching
• Medical, life, and disability insurance plans
• Paid time off
• Paid holidays (including the week between Christmas & New Year)
• Conference and mission trip scholarships
• Family bonding leave