Why We Exist...
Edley's exists to be a sanctuary for all God's people, nourishing each soul with the warmth and grace of southern hospitality.
We’re on a mission to be our guest’s favorite restaurant, and the Service Manager lives at the very heart of this mission. The Service Manager’s purpose is to serve as a leader of restaurant daily operations. This position champions the front-of-house team in delivering exceptional guest experiences, driving sales growth, and maintaining high operational standards, ultimately contributing to the success and profitability of the entire restaurant.
What's in it for you?
- 4-Day Workweek
- Free Meals
- Competitive Salary
- Company Sponsored Medical, Dental and Vision Insurance
- Quarterly Bonus Program
- 3 weeks of paid time off
- 401K Match up to 4%
- Life Insurance
- Paid Training
What You'll Do...
- Embody our core values of GRIT: Gutsy, Responsible, Impassioned & Thoughtful
Gutsy: We are doers who do whatever it takes.
Responsible: We are tough on standards by being honest, accountable & respectful.
Impassioned: We are passionate that our restaurants become our guests' favorite.
Thoughtful: We treat our guests and team members like family, and help them create memorable moments.
- Operations Leadership: Serve as a member of the operational leadership team in daily restaurant operations.
- Operational Improvement: Partner with the restaurant leadership team to enhance front of house operations and experience for the betterment of Team Members and Guests.
- Team Leadership: Develop a Team of Front of House Soulsters to deliver an exceptional experience for our restaurant Guests. Equip them with the skills and knowledge necessary to grow in their career.
- Culture: Personify our southern soul by living our values of GRIT: Gutsy, Responsible, Impassioned and Thoughtful).
- Inventory Management: Monitor and manage inventory levels, including supplies, ingredients, and equipment.
- Cash Handling: Manage cash handling procedures, including deposits, change orders, and cash drops.
- Scheduling: Create and manage staff schedules to ensure adequate coverage during peak periods.
- Training & Development: Provide ongoing training and development opportunities for service staff to improve performance and knowledge.
- Quality Control: Monitor food quality, presentation, and consistency to ensure adherence to brand standards.
- Cleanliness and Safety: Maintain a clean and safe environment for customers and staff, adhering to health and safety regulations.
- Sales and Revenue Growth: Implement strategies to drive sales and revenue growth, such as promoting menu items and offering specials.
- Communication: Foster open communication among staff, management, and customers to ensure a positive and productive work environment.
- Problem-Solving: Resolve conflicts, address customer complaints, and troubleshoot operational issues in a timely and professional manner.
- Reporting and Analysis: Prepare and analyze sales reports, inventory reports, and other performance metrics to inform business decisions.
- Budgeting and Cost Control: Assist with budgeting and cost control measures to maintain profitability and minimize waste.
- Compliance: Ensure compliance with company policies, procedures, and regulatory requirements.
What We're Looking For...
- Minimum of 2 years’ experience as a manager of an operation
- Friendly, Guest-oriented with an understanding of how to create an atmosphere of Southern Hospitality
- Open availability with a willingness to work nights, weekends and major holidays
- Proven track record of success in leading teams, driving sales growth and improving guest satisfaction.
- Demonstrated passion for the development and mentorship of others
- Excellent communication, interpersonal and problem-solving skills
- Ability to work in a fast paced environment and adapt to changing situations
- Basic math skills and accuracy with handling cash and operating a point-of-sale system
The Ideal Candidate will also have...
- 2-4 years of experience in restaurant operations leadership
- Food Safety Certification (e.g., ServSafe)
- Alcohol service certification (e.g., ABC)
Physical Requirements
- Standing and Walking: Ability to stand for long periods (up to 10 hours) and walk frequently to supervise operations, interact with Guests, and respond to emergencies.
- Lifting and Carrying: Ability to lift up to 50 lbs. (e.g., supplies, equipment) and carry items for short distances.
- Bending and Stooping: Ability to bend and stoop to perform tasks such as cleaning, stocking and retrieving items from low shelves.
- Climbing: Ability to climb stairs (if applicable) and step ladders to access storage areas or change signs.
- Reaching and Stretching: Ability to reach and stretch to access high shelves, operate equipment, and perform other tasks.
- Temperature: Ability to work in a temperature-controlled environment with occasional exposure to heat (e.g., kitchen, smoker), cold (e.g., walk-in refrigerator), or extreme temperatures (e.g., outdoor events).
- Manual Dexterity: Ability to perform tasks that require manual dexterity, such as handling cash, operating a point-of-sale system, and preparing food and drinks.
- Visual Acuity: Ability to see and reach orders, menus, and other documents in various lighting conditions.
- Hearing: Ability to hear and respond to guests, staff, and alarms in a noisy environment.
