MedBridge is a growing surgery center development company providing financial and management services to its clients. MedBridge believes in providing the highest quality of service, excellent employee benefits, and a team-oriented work environment.

Benefits

• Insurance – Medical, dental, vision, life, AD&D, and long-term disability insurance
• Holidays – 8 paid holidays per year
• PTO – 25 days per year (5 weeks)
• PEP Time – Paid time for exercise through our Physical Energy Program (PEP)
• Volunteer Time - Paid time for volunteerism through our Corporate Social Responsibility (CSR) program.
• 401(k) – Auto-enrollment in the company 401(k) plan
• FSA – Medical and Dependent Care Flexible Spending Accounts

Position Summary

Under the general supervision of the Patient Services Manager, the Patient Services Coordinator provides high-quality customer service to our patients and clients while also ensuring financial viability of our surgery centers. As the first and last leg of the revenue cycle, the Coordinator must evaluate every case and note the account accordingly to set up the center and the other departments for success.

Primary Responsibilities

• Access, note, and explain patient surgery benefits. Clearly communicate these benefits and expected costs to patients, doctors’ offices, and center staff.
• Analyze cases to determine case viability (consists of running excel reports, coordinating with center staff and doctor’s offices, investigating in our center resources, and correct calculations)
• Update our software system, HST, for each case, correctly noting plan specifics and case limitations
• Maintain clear and consistent communication with the Patient Services Manager and team through email, inter-office chat systems, and verbal communication
• Answer the phone lines that ring to this department (pre-op, post-op, operator, your two lines)
• Maintain a monthly audit score of 12% or less
• Obtain insurance authorizations, as needed
• Perform other duties as assigned (reports, scheduler ‘sweeping declaration’ emails, team tasks)
• Take 6:30 am and 5 pm shifts as needed

Skills Required

• 2 years’ experience in healthcare customer service preferred
• Bilingual in English and Spanish preferred
• Strong organizational skills and attention to detail
• Independent work ethic
• Commitment to customer service and professionalism
• Proficient in computer software (Word, Excel, Outlook, Adobe and PDF software)
• Excellent phone, verbal, written, and editing skills
• Interpersonal skills: ability to collaborate and enhance the team environment
• Ability to manage stressful situations and numerous simultaneous projects
• Ability to think creatively and analytically
• Ability to maintain a professional attitude in all situations